Guest Experience Executive
Guest Experience Executive
Posted on :
10-06-2025
Employer Active
1 Vacancy
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Job Description
The Guest Experience Executive is responsible for the daily operations of the Executive Club Lounge ensures that the highest level of hospitality delivering F&B services Concierge services and creating an experience throughout guest stay.
Primary Responsibilities
Manages the guest journey from pre-arrival to post-departure
- Supervise and direct the team of Guest Experience Executive to ensure that personalized care is provided to all hotel guests at Heart of House throughout their stay.
- Manages the Pullman Singapore Orchard guest experience through a seamless flow of processes.
- Upholds a flawless impression and perception of Pullman Singapore Orchard services products and colleagues.
- Accommodates all guest needs and requests anticipating guest needs and creating memorable experiences through personalized service.
- Works with all departments to ensure seamless service.
- Perform other duties as assigned.
Qualifications :
Knowledge and Experience
- Minimum O level qualification
- Excellent written and communication skills in English and ability to communicate in a second language
- Good technical knowledge of Heart of House and Guest Services Operations
- Knowledge in supervisory functions like staff rostering room assignment requisition order basic training and coaching
- Effective multi-tasking and time management skills
- Knowledge and experience in problem solving
- Has knowledge of Opera (PMS)
Additional Information :
- Possess strong interpersonal skills.
- Understand and addresses guests and/or colleagues needs.
- Train and motivate colleagues.
- Create and maintain a cohesive environment for the team.
- Focus on service with an eye for detail and an approachable attitude.
- Work well under pressure with the ability to analyze and resolve issues by exercising good judgment.
- Prioritise and organize work assignments and delegates work effectively.
- Self-motivated and show good initiative in a dynamic environment.
- Ensure security and confidentiality of guest and hotel information.
- Possess good computer and property management system skills
- Embrace and responds to change effectively
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
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