Research Program Manager
Research Program Manager
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Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a Research Operations Program Manager to join our UX Research & Insights (UXRI) organization a team of 140 UX and Product Researchers. You will be joining a rapidly scaling global Experience Team (EX) of over 1000 UX professionals (Research Design Product Content and Ops) working to create product experiences that users love.
In this role youll be the backbone that enables smooth collaboration operational excellence and continuous improvement that powers the success of our research organization. Youll work closely with cross-functional parters to deliver programs and streamline processes that set our teams up for success. If youre passionate about creating scalable solutions and making a meaningful impact on how research supports business goals this is the role for you.
As a key player in the research organization youre a proactive and adaptable program manager who thrives at the intersection of people process and technology. With a strong operational mindset and a collaborative spirit you excel at driving cross-functional initiatives that enable teams to do their best work. You bring clarity to complex challenges align diverse stakeholders and champion your work with a solutions-oriented approach. Whether youre streamlining onboarding managing OKRs or rolling out new tools youre passionate about creating smooth scalable processes that empower research teams to deliver high-impact results. Youre comfortable working in ambiguity and eager to jump in where needed to remove roadblocks and keep projects moving forward.
What you will do in this role:
Bring structure clarity and momentum to projects and programs that enable team effectiveness
Support tool and vendor procurement process by gathering requirements evaluating options and assisting in implementation
Evolve the UXR new hire onboarding experience aligning stakeholders and delivering a consistent high-quality experience
Oversee the end-to-end OKR planning and reporting process for the research team helping to ensure goals are clearly defined progress is regularly tracked and outcomes are aligned with organizational priorities
Ensure strong internal alignment by building relationships with key operational partners and keeping communication channels open across teams
Qualifications :
Basic Qualifications:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
2 years of experience contributing to cross-functional projects or programs preferably in research design or product environments.
Experience supporting team enablement efforts such as onboarding process improvement or planning.
Proven ability to proactively identify and solve problems manage timelines and drive results across multiple projects.
Strong communication skills with the ability to synthesize information and influence stakeholders at all levels.
Bachelors degree or equivalent practical experience.
Preferred qualifications:
Experience working in a hybrid environment (in-office and remote) distributed global team and finding creative ways to bring the team together to drive collaboration.
Understanding of UX research methodologies: user interviews surveys and questionnaires persona creation usability testing heuristic evaluation etc.
Able to evangelize the value of research building understanding and advocacy across internal and external partners.
Experience in setting up and executing new and innovative research programs strategies and approaches that help the team scale and have greater impact.
For positions in this location we offer a base pay of $111200 - $172400 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
