Senior Manager, Product Experience Design and Digital

Visa Consulting and Analytics (VCA) drives tangible impactful and financial results for Visas network clients including both financial services and merchants. Drawing on our expertise in strategy consulting data analytics brand management marketing operational and macroeconomics Visa Consulting and Analytics solves the most strategic problems for our clients. 

This Consulting Practice within VCA provides consulting and solution services for Visas largest issuers in North America. We apply deep expertise in the payments industry to provide solutions to assist clients with their key business priorities drive growth and improve profitability. The VCA team provides a comprehensive range of consulting services to deliver solutions that address unique challenges in areas such as improving profitability strategic growth customer experience digital payments and managing risk. 

The VCA team is looking for a Senior Manager to join our Product Experience Design and Digital (PXDD) consulting practice and play a role in developing high impact projects for Visas clients in the North America region. The potential candidate will be responsible for delivering and implementing projects and solutions with clients of Visa. This person will develop initiatives to promote sustainable and profitable growth thereby ensuring that Visa is both the preferred brand and unique business partner. 
 

Potential engagements could include digital customer experience assessments product development program launch customer acquisition (digital and in-branch) customer and merchant life cycle optimization retention enhancement benchmark analysis profitability enhancement. 
 

Specific responsibilities include: 

• Proactively engage with Visa teams in regular strategic and planning discussions cultivate and participate in managing a pipeline of work with different issuers acquirers and merchants 

• Leads consulting initiatives and contributes to business development by identifying potential opportunities with Issuers Acquirers and Merchants 

• Develop frameworks approaches solutions and recommendations that effectively and efficiently address the most impactful opportunities and challenges with a particular focus on digital related engagements 

• Build solutions and actionable insights that will help clients to grow their portfolios and engagement in their core business 

• Partner with peers in other functional areas (e.g. sales and solutions marketing risk data science) and across global regional teams to execute projects in ways that leverage the breadth and depth of Visas resources 

• Produce insights analyses and recommendations to improve client performance boost growth drive understanding of client issues and provide strategic guidance for client priorities across the verticals and segments with a specific focus on digital 

• Ability to effectively manipulate and analyze large data sets (industry and Visa) to determine meanings insights and recommendations for clients 

• Build new scalable solutions toolkits best practice documents and consulting approach that can be applied across VCA practice 

Incumbents applying for the role should be self-motivated highly energized detail-oriented individuals who will deliver strategic thought leadership problem diagnostics and high impact solutions to clients support the growth and performance. Candidates must be able to develop enduring strategic relationships with internal and external clients and across the Visa organization. This is an individual contributor role reporting into a Senior Director within VCA. 

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications :

Basic Qualifications:

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 2 years of work experience with a PhD

Preferred Qualifications:

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 3 or more years of experience with a PhD
• Relevant experience at large management consulting firm or within digital
• agency
• Experience with design thinking/human-centered design methodologies
• Experience working with financial indicators to measure business performance.
• Significant focus on impacting ROI
• Strong analytical skills with demonstrated intellectual and analytical rigor
• Self-motivated results oriented individual with the ability to handle numerous
• projects concurrently
• Knowledge and understanding of banking operations and payments including products and services digital customer experience marketing initiatives and card acquiring experience
• Excellent communication story-telling and presentation skills
• Technology mindset curious up-to-date with digital trends and applications

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa welcomes and encourages applications from persons with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Remote Work :

No

Employment Type :

Full-time