Front Office Supervisor
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Job Description
As a Front Office Supervisor you will play a crucial role in ensuring smooth operations at the front desk while providing guests with a memorable experience. You will be responsible for guest registration managing room availability processing payments and addressing guest inquiries. Youll also collaborate with all departments ensuring that operational processes are efficient and that guests needs are met promptly and professionally.
This role requires strong leadership excellent communication skills and a passion for customer service.
Key Responsibilities:
- Greet register and assign rooms to guests with efficiency and a friendly demeanor.
- Verify guest credit and establish payment methods.
- Maintain accurate records of room availability and guest accounts.
- Compute bills process payments and handle cash transactions.
- Issue room keys and coordinate bellhop services.
- Assist with reservations cancellations and guest inquiries regarding hotel services and local attractions.
- Resolve guest complaints promptly and escalate to management as necessary.
- Post charges to guest accounts for rooms food beverage and other services.
- Coordinate with housekeeping and maintenance teams to address any guest room issues.
- Maintain a high standard of cleanliness and professionalism in the lobby area.
Qualifications :
- Previous experience in a front office or guest services role in a hotel environment (supervisory experience preferred).
- Strong communication skills and a passion for guest service.
- Ability to work well under pressure and handle multiple tasks at once.
- Proficiency in hotel management software (e.g. Opera Fidelio etc. and basic computer skills.
- Ability to handle guest complaints with professionalism and tact.
- Knowledge of hotel operations and procedures.
- Strong organizational skills and attention to detail.
- Flexibility to work varied shifts including evenings weekends and holidays.
Additional Information :
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract recruit and promote diverse talent.
Why work for Accor
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day making sure that work brings purpose to your life so that during your journey with us you can continue to explore Accors limitless possibilities.
By joining Accor every chapter of your story is yours to write and together we can imagine tomorrows hospitality. Discover the life that awaits you at Accor visit what you love care for the world dare to challenge the status quo! #BELIMITLESS
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
