Customer Support Training Performance Specialist

Job Summary
The Customer Support Training & Performance Specialist will be responsible for ensuring the 
effectiveness and consistency of our training programs across all departments and locations. 
This individual will play a pivotal role in maintaining the quality of training materials 
assessments and delivery methods to support employee development and organizational 
goals.
Responsibilities
The key responsibilities of a Customer Support Training & Performance Specialist include:
Develop and implement quality control processes and procedures for all training 
programs to ensure alignment with organizational objectives and industry standards.
Review and evaluate existing training materials including presentations manuals elearning modules and job aids for accuracy relevance and effectiveness.
Collaborate with subject matter experts (SMEs) and instructional designers to update 
and enhance training content based on feedback best practices and emerging trends.
Conduct regular audits and assessments of training programs to identify areas for 
improvement and address gaps in content delivery or evaluation methods.
Monitor training delivery methods including instructorled sessions virtual 
classrooms and selfpaced modules to ensure consistency and adherence to 
established standards

Develop and maintain a repository of training materials resources and best practices 
to facilitate knowledge sharing and continuous improvement.
Provide guidance and support to trainers facilitators and training coordinators to 
ensure the effective implementation and delivery of training programs.
Collect and analyze data on training effectiveness learner satisfaction and 
performance outcomes to measure the impact of training initiatives and inform future 
improvements.
Collaborate with crossfunctional teams including HR operations and compliance to 
address trainingrelated issues and align training efforts with organizational priorities.
Stay abreast of industry trends regulations and advancements in learning and 
development technology to incorporate into training strategies and practices

Qualifications :

Employment Prerequisites

Bachelors degree in education Instructional Design Human Resources or a related 

field. (or equivalent work experience) 

Minimum of 35 years of experience in training program development quality 

assurance instructional design and Customer Support

Strong understanding of adult learning principles instructional design models and 

training evaluation methodologies.

Excellent attention to detail and organizational skills with the ability to manage 

multiple projects simultaneously.

Proficiency in learning management systems (LMS) elearning authoring tools and 

other training technology platforms.

Effective communication skills both verbal and written with the ability to convey 

complex information clearly and concisely.

Demonstrated ability to collaborate with diverse stakeholders including subject matter 

experts trainers and senior leadership.

Experience working in a global or multisite organization is preferred.

Certifications such as Certified Professional in Learning and Performance (CPLP) or 

Certified Professional in Training Management (CPTM) are a plus.

Autonomous selfmotivated proactive
Excellent communication and interpersonal skills with the ability to interact effectively 
with customers and internal stakeholders.
Ability to multitask well organized attentive to details
Proven ability to work independently and prioritize tasks in a fastpaced environment.
Autonomous selfmotivated proactive

Desired Competencies

Experience in medical imaging industry; must be able to learn industry specific 

proprietary software.

Additional Information :

All applicants meeting minimum qualifications will be required to complete a 30 minute online assessment as part of your application.
 

Intelerad and Ambra Health Combine to Form the Global Industry Leader in Cloud PACS and Enterprise Imaging
 

Intelerad Partners with Strategic Radiology to Bring Innovative Medical Image Management Solutions to More than 1300 Radiologists Across the US

Meet Intelerads Leadership Team:  is committed to the principles of equal employment. We are committedto complying with all federal state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants employees and former employees are protected from employment discrimination based on race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment including but not limited to recruiting hiring placement transfer training promotion rates of pay and other compensation termination and all other terms conditions and privileges of employment. 

Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (ADA)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines disability as a physical or mental impairment that substantially limits one or more of the major life activities of an individual a record of such impairment or being regarded as having such an impairment