Service Advisor
Service Advisor
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Whilst knowledge of Cars is always a benefit you arent responsible to diagnose faults. We have incredible Technicians for that!
Your role as a Sunco Motors Service Advisor will be to act as the channel between our Customers and our Service department.
This is a fulltime Customer Service opportunity located in the heart of the Sunshine Coast. We are looking for the right staff with the right attitude and willingness to learn and grow with us.
About Your Role
- Actively listening to our Customers Gathering and providing clear information for the Technicians
- Quoting Customers on vehicle services and repairs
- Proactively communicate to Customers and not wait until they call
- Upselling beneficial products and services based on the Customers needs
- Daily Administration tasks including processing repair orders invoices payments and actioning warranty claims
- Monitor and ensure satisfactory resolution of all Customer complaints under your control
- Interdepartmental collaboration
- Nurture our existing loyal Customer Base and develop new Customer relationships through an Industry Best Customer experience
About You
- Experience in Dealerships preferred
- DMS experience beneficial
- Administration experience or excellent computer skills are essential
- Comfortable with the uncomfortable conversations
- Understands Targets KPIs and industry measures
- Knows how to connect with people and appreciates what a Quality Customer Service Experience truly means
- Wellpresented and a consummate professional
- Reliable and committed to a full time role
- Able to survive and thrive in a fastpaced highpressure environment
- Solution focused with excellent time management skills
- Complaint management skills
- Follows a proactive not reactive approach
- Organised with the ability to multitask
- A problem solver who is able to prioritise
The Benefits
- Base rate paid weekly
- WEEKLY Commissions paid on additional product and service sales
- MONTHLY CSI Bonuses paid on achieving set targets
We offer modern facilities and a highly experienced management team to support you in your career.
NB: Only shortlisted Applicants will be contacted
If this role is ticking all your boxes and you want to be a part of our awardwinning team please click APPLY NOW or send your Resume and Cover Letter to
The Sunco Motors Group is a familyowned business successfully operating multiawardwinning dealerships who have been servicing the motoring needs of Sunshine Coast residents for 3 decades. We have since grown to include Hervey Bay Maryborough and Kingaroy.
Sunco Motors Group:
- Is an Equal Opportunity Employer
- Provides a Smoke Free Environment
Required Experience:
Junior IC
Employment Type
Full-Time
