DMFI Customer Operations Specialist with French
DMFI Customer Operations Specialist with French
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Description
Applies intermediate level of subject matter knowledge to solve a variety of common business issues. Works on problems of moderately complex scope. Acts as an informed team member providing analysis of information and limited project direction input. Exercises independent judgment within defined practices and procedures to determine appropriate action. Follows established guidelines and interprets policies. Evaluates unique circumstances and makes recommendations.
Responsibilities:
- Acts as a first point of contact for regular ongoing customer accounts and some toptier customers on daily operational matters.
- Resolves operational issues that may arise from the endtoend sales process (e.g. order status returns and deliveries invoicing returns and financial post sales programs).
- Engages with other functions and organizations to resolve issues (e.g. sales teams supply chain logistics) as they relate to customer support.
- Acts as a point of contact for a specialized topic (e.g. order management special pricing) and trains team members.
- Contributes to efforts to optimize current processes often collaborating with other groups within HP to improve daytoday activities.
- Represents team as a subject matter expert on internal processes to other functions and organizations.
Education and Experience Required:
- First level university degree or equivalent experience.
- Typically 24 years of related experience (e.g. supply chain customer service procurement financial management).
Knowledge and Skills:
- Intermediate communication skills with ability to convey medium impact messages clearly (verbal written and presentation) to internal and external peers and management. Mastery in English and local language as well as other languages as required.
- Intermediate understanding of moderately complex internal operational issues.
- Developed problemsolving and analytical skills.
- Broad knowledge of the endtoend process of sales operations.
- Developing knowledge of local legal compliance issues.
- Demonstrated teamwork and collaboration skills.
- Ability to structure and apply developed organizational skills to manage daily operational issues.
Job
Sales OperationsSchedule
Full timeShift
No shift premium (Romania)Travel
Not SpecifiedRelocation
NoEqual Opportunity Employer (EEO)
HP Inc. provides equal employment opportunity to all employees and prospective employees without regard to race color religion sex national origin ancestry citizenship sexual orientation age disability or status as a protected veteran marital status familial status physical or mental disability medical condition pregnancy genetic predisposition or carrier status uniformed service status political affiliation or any other characteristic protected by applicable national federal state and local law(s).
Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.
If youd like more information about HPsEEO Policyor your EEO rights as an applicant under the law please click here:Equal Employment Opportunity is the LawEqual Employment Opportunity is the Law Supplement
Required Experience:
Unclear Seniority
Employment Type
Full-Time
