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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About Us:
MondayFriday; 10:30am to 7:00pm; $22.25/hr
Stericycle is a U.S. based businesstobusiness services company and leading provider of compliancebased solutions that protects people and brands promotes health and wellbeing and safeguards the environment. Since our founding over 30 years ago we have grown from a small startup in medical waste management into a leader across a range of increasingly complex and highly regulated arenas serving healthcare organizations and commercial businesses of every size. Every day we help our customers solve complex challenges by safely managing materials that could otherwise spread disease contaminate the environment or compromise ones identity.
Join us on our mission to protect health and wellbeing in a safe responsible and sustainable way.
Position Purpose:
Under immediate direction the Dispatcher provides timely response of customer inquiries up to and including pickups schedules product orders etc. and all other aspects of a customers needs. Dispatches vehicles on a preset route for each driver daily in the interest of efficient customer service.
Key Job Activities:
Assist Customer Service with customer requests (SFDC cases) route changes rescheduling for pickups/missed stops
Provides highest level of customer service to all customers in line with Customer 1st objectives
Monitor process and escalate SFDC cases to supervisor
Assist walkin customers
Assists drivers with problems/issues as issues arise (during the day or at the end of the route)
Reviews drivers paperwork and files paperwork
Review and updates routes new customers based on daily communication reroutes existing customers as required
Ensures that routes are balanced daily
Assists Trans Supervisor/Manager as needed/directed
Update SAP data / notes
Communicate performance standards and objectives
Keeps staff informed of current problems changes and new developments in the department and company by conducting professional organized and participative meetings
Always maintains a safe and compliant workplace
In the absence of a manager/supervisor monitor and ensure that employees are performing their functions safely and productively. Make recommendations for changes or improvement when necessary in order to prevent accident or injuries
Perform other duties and responsibilities as assigned
Experience:
- High School Diploma or equivalent
- Admin experience preferred
- Proficient in Microsoft Office applications
- 1 Years experience preferably in Transportation Logistics Routing.
Benefits:
Stericycle currently offers its employees the option to participate in a full range of benefits including a health care program which includes medical dental vision and prescription coverage healthcare and dependent care flexible spending accounts life and accidental death and dismemberment insurance an employee assistance program tuition reimbursement paid vacation and sick time a 401(k) plan and an employee stock purchase plan. Participation in some programs requires that employees be regularly scheduled to work a minimum number of hours and/or to have fulfilled a waiting period after they begin employment with Stericycle.
Our Promise:
Stericycle is committed to attracting and retaining a diverse workforce and to valuing unique perspectives and identities. We foster a culture of belonging that encourages supports and celebrates the diverse voices of our team members. It fuels our innovation and strengthens our connection to our customers and the communities we serve. We are proud to be an equal opportunity employer. All employment is decided on the basis of qualifications merit and business need.
Disclaimer:
The above description is meant to provide a summary of the nature and level of work being performed; it should not be construed as an exhaustive list of all responsibilities duties and requirements of the job. This document does not create an employment contract implied or otherwise and it does not constitute any right or guarantee of employment condition. This position is open to people with disabilities. Stericycle will consider requests for workplace accommodations for protected physical or mental limitations in accordance with its human resources and risks prevention policies and local laws. To the extent permissible under local law and consistent with business necessity Stericycle reserves the right to modify the content formally or informally either verbally or in writing at any time with or without advance notice.
#LIJC
Employment Type
Hourly
