Customer Support Engineer Network mwd
Customer Support Engineer Network mwd
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Job Description
DECIX (Deutscher Commercial Internet Exchange) is the worlds leading Internet exchange operator. At its locations in Europe North America the Middle East India and Asia DECIX connects thousands of network operators (carriers) Internet service providers (ISPs) content providers and corporate networks from more than 100 countries and offers peering cloud and interconnection services. With a massive data volume and well over 1000 connected networks DECIX in Frankfurt am Main is one of the largest Internet Exchanges in the world. For more information please visit
For our NorthAmerican locations we are looking for a highly motivated
Customer Support Engineer (Network) (m/w/d)
Our Offer:
- Technically advanced customer support responding to customer enquiries from national and international participants via email and telephone in the Customer Service Team
- Processing of new customer connections and upgrades with a focus on troubleshooting
- Supporting the Head of Customer Services
- A permanent position with the worlds market leader in its sector with short decisionmaking processes
- 25 days paid vacation and 11 paid Holidays
- Offering a Health care Plan
- An appreciative corporate culture a team of likeminded experts
- An innovative and international environment
- Extremely friendly and supportive colleagues
- With all of this great working conditions await you:
Whats important to us:
- Work experience in Customer Service/Support ideally in the telco industry
- Highlydeveloped knowhow on the functions of the Internet especially TCP/IP BGP network protocols etc. as well as developable Linux skills. Some knowledge of local data centers and data center procedures are an advantage
- Some years of work experiences in the industry and possessing high skills in spoken and written communication with customers
- IT studies inhouse training as IT specialist with primary focus on networks or comparable work experience
- Work experience with Ticketing Systems
- Proficiency in both verbal and written Spanish is essential
- Experience in offering practical support the willingness to undertake shift work and to participate in a 24x7 on call duty
What is even more important to us than your professional qualifications (computer science or equivalent education) is your enthusiasm for providing high quality customer service with a profound knowledge about network engineering
So if you are looking for new challenges in network communication and know how to combine teamwork with a high degree of selfmotivation and firstrate support we look forward to receiving your complete application including salary expectations.
Contact Person:
Nathalie Langley
Employment Type
Full-Time
