IT Helpdesk - Technical Support
IT Helpdesk - Technical Support
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
In this role you are able to translate relevant developments in the fields of HRO and Payroll descending from client requests legislation and regulations the relevant collective labor agreements and companyspecific regulations into the implementation of workable systems tools and processes.
You are the link between specialists hosted at the customer suppliers or the government and the delivery of our services. You have an advisory role both internally and externally and are able to monitor and adjust the relevant processes.
Responsibilities
- Proactive Contribution to the design build and test of new or to be changed workflows / processes / procedures / systems;
- Act as the intermediair function between Payroll Administration / Support and Technical application management / Third Suppliers while translating requirements and Releases both ways;
- Solving issues in the integration of both client and Genpact solutions in the total end to end landscape;
- Fullfillment of client requests checking and working on the progress of our daily and 4 weekly processing and carrying out random checks on the automated processing;
- First line of contact with external counter parts on the terrains of IT taxes premiums and labor conditions;
- Participate in small and large projects together with clients and suppliers.
Qualifications :
Qualifications we seek in you!
Minimum Qualifications / Skills
- Experience with administrative processes and IT systems;
- Be able to communicate on a professional level with a variety of third parties.
Preferred Qualifications/ Skills
- Analytically strong;
- Eager to learn / Curious;
- Collaborative;
- Innovative capacity;
- Proactive;
- Convincing tenacious and driven;
- Customer/Service oriented;
- Communicative;
- Very well capable in using the Dutch and English language;
Additional Information :
Interested in a phone interview please advise a good number and day/time to reach you. I look forward to hearing from you!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
