Call Center Manager
Call Center Manager
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Job Description
Mad City Windows & Baths a Renuity Company
Call Center Manager
Mad City Windows & Baths a proud company of the Renuity family where innovation and excellence drive everything we do. As part of a powerful network of seven of the most trusted home renovation companies in America we are on a mission to revolutionize home improvementmaking it faster easier and stressfree. We are helping homeowners create spaces they love without the hassle. With expert teams across 36 states and growing theres likely a Renuity home in your neighborhood. We value fresh perspectives and welcome candidates from all backgrounds to bring their unique experiences and ideas to our team. And were just getting started!
As a Call Center Manager you are responsible for driving overall performance and results for our Verification and Rehash team! Through coaching and development scripting and strategy implementation you will be vital to the continued growth of our call center department.
What We Offer
Competitive base salary plus performancebased bonus structure
Comprehensive benefits including medical dental and vision
401(k) matching HSA/FSA options and paid time off available on day 1
Spacious newly expanded call center space get away from the drop ceilings and cramped workspace!
Abundant growth opportunitiesin arespectful forwardthinking work culture
About the Role
In this position you will:
Oversee daily operations of the verification and rehash team in the call center
Schedule direct observation and mentoring sessions to enhance employee performance
Manage the lead process conversion rates and schedule utilization
Provide ongoing professional development for supervisors to ensure teams continue to meet and exceed metrics
Ensure optimal resource distribution to meet call handling and quality objectives
Regularly meet with senior management team to align on strategic goals
Key Qualifications
5 years in sales management or leadership role within a call center environment
Strong abilities in coaching motivating and guiding highperformance teams
Skill in data analysis with an ability to make datadriven decisions
Excellent verbal and written communication skills
Strong familiarity with call center technology CRM systems and data management software
About Mad City Windows & Baths
At Mad City Windows & Baths a Renuity company were making home improvement faster easier and stressfree. Homeowners across the Midwest have trusted us for toptier remodeling services and now as part of Renuity were combining our local expertise with the strength of a national brand to build the future of home improvement. With a winning mentality we continue to grow rapidly offering unparalleled career opportunities100 of our current marketing leaders started in entrylevel roles. As part of our team and the broader Renuity organization youll have the opportunity to make an impact grow your career and help people create homes they love.
Renuity and its affiliates are committed to equal opportunity. We value and embrace diversity and inclusion of all Team Members.If you have a disability under the Americans with Disabilities Act or similar law and you need an accommodation during the application process or to perform these job requirements or if you need a religious accommodation please contact
If you have a question regarding your application please contact
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Required Experience:
Manager
Employment Type
Full-Time
