Front of House Supervisor in Training 18 yrs old
Front of House Supervisor in Training 18 yrs old
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Key Expectations:Responsible for assisting the management team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience.
- Communicate goals in the areas of the Five Critical Success Factors and provide both formal and informal feedback to the team on an ongoing basis
- Activate the Winning Hearts Strategy
- Create quarterly business plan to address six areas critical to the development of the Front of House:
- Identify potential leaders and help them develop and grow both operationally and relationally.
- Create LEAN processes to better the team and guest experience.
- Hold FOH team members accountable to all policy standards for example timeliness grooming cell phones uniforms etc.
- Work with the training director to develop team members in all areas and systems for areas of focus.
- Ensure we are executing proper procedures in order taking hospitality behaviors speed and accuracy and provide ongoing feedback to team members and Training Director.
- Protect the guests experience in both areas of the FOH by ensuring packaging food presentation and quality meets or exceeds ChickfilA Standards
- Ensure FOH consistently and systematically meets cleanliness standards (front counter dining room drive thru parking lot restrooms etc.
- Report all Sedgwick Claims to General Manager within 24 hours .
- Execute a hospitality plan and empower the team to meet daily weekly monthly goals and annual goals.
- Ensure Jolt lists are completed daily.
- Partner with Sr. Operations Director to execute training and rollout of new products
- Ensure speed in all areas of the FOH (drivethru front counter dining room curbside etc.
- Create suggestive selling culture with FOH team members including upselling to large new items etc.
- Submit FOH schedule by Wednesday 11 am for the General Manager to review.
- Responsible for notifying the General Manager and the admin coordinatorwithin 24 hours of any equipment or facility repairs.
- Support quarterly marketing campaigns (POP) menu boards and price increases.
- Support instore marketing community boards social media program fresh flowers sampling and surprise and delights digital offer cards gift cards and delight initiatives.
- Oversee completion of FOH team members 30 days and annual reviews
- Record transfers into the manager computer.
Front of House Manager in Training:
- Must have open availability and work up to 50 hours per week in the restaurant.
- Must be ServeSafe Choke and Allergen Certified.
- Execute the S.E.R.V.E. Leadership Model.
- Lead the team with enthusiasm and passion.
- 10 Hours of admin per week (Subject to operational needs)
Required Experience:
Manager
Employment Type
Full-Time
