IT Support Engineer

Hybrid in London United Kingdom 3 days inoffice per week)

Were looking for an IT Support Engineer

Youll collaborate across teams to ensure staff have the hardware software and support they need. This role offers the chance to innovate solve problems and enhance your technical skills all while helping iwoca run smoothly in a fastpaced growing environment.

The company

Fast flexible finance empowers small businesses to manage their cash flow better and seize opportunities making their business and the economy stronger as a whole. At iwoca we do just that. We help businesses get the funds they need when they need it often within minutes. Weve already made several billion in funding available to more than 100000 businesses since we launched in 2012 and positioned ourselves as a leading Fintech in Europe.

Our mission is to finance one million businesses. Well get there by continuing to make our finance ever more relevant and accessible to more businesses by combining cuttingedge technology data science and a 5star customer service.

The team

Our IT team supports over 500 users across our UK and Germany offices ensuring staff have the tools access and secure environment they need to work effectively. They manage system access onboarding offboarding and security while constantly improving our technical solutions. The team of four covers IT Support Engineering and Security always learning and adapting in areas like networking security and cloud solutions to support iwocas goals.

The role

As an IT Support Engineer youll sharpen your technical problemsolving skills in a fastgrowing fintech scaleup. Youll take ownership of key services including support security and systems management while growing your commercial expertise alongside your IT team colleagues.

As a first point of contact for IT support you will:

• Ensure new joiners have a smooth onboarding experience with the right tools from day one.

• Manage the IT helpdesk resolving issues and escalating when needed.

• Maintain office AV equipment and meeting rooms to support effective collaboration.

Youll also build skills in IT operations by:

• Deploying and upgrading laptops for new and existing employees.

• Managing access to Google Workspace internal systems and thirdparty SaaS tools.

• Handling supplier orders to maintain essential IT stock levels.

Beyond daily support youll contribute to improving IT processes:

• Keep documentation up to date in the knowledge base.

• Identify and suggest process improvements.

• Develop expertise in Google Workspace MDM tools and IT security principles.

The requirements

Essential:

• At least two years experience in IT or technical support including user support.

• A keen curiosity for technology with the ability to learn and adapt to new tools.

• Handson experience installing configuring and using multiple operating systems (Windows 11 macOS iOS Android Linux).

• Excellent communication skills with the ability to explain technical concepts to nontechnical staff.

• Cloud directory administration experience such as Google Workspace or Entra ID including managing user accounts and permissions.

• Experience with stock management inventory control and supplier relations.

Bonus:

• Network infrastructure and protocols knowledge (TCP/IP DNS DHCP Firewalls WiFi Ethernet).

• Cloud platform experience (ideally AWS or GCP) particularly in managing access permissions and security settings.

• Scripting skills in Bash Python or PowerShell for automation and system management.

The salary

We expect to pay fromfor this role. But were openminded so definitely include your salary goals with your application. We routinely benchmark salaries against market rates and run quarterly performance and salary reviews.

The culture

At iwoca we prioritise a culture of learning growth and support and invest in the professional development of our team members. We value diversity in thought and skill and encourage you to explore new areas of interest to help us improve our products and services.

The offices

We put a lot of effort into making iwoca a brilliant place to work:

• Offices in London Leeds and Frankfurt with plenty of drinks and snacks

• Events and clubs like bingo comedy nights yoga classes football etc.

The benefits

• Flexible working.

• Medical insurance from Vitality including discounted gym membership

• A private GP service (separate from Vitality) for you your partner and your dependents.

• 25 days holiday an extra day off for your birthday the option to buy or sell an additional five days of annual leaveand unlimited unpaid leave

• A onemonth fully paid sabbatical after four years.

• Instant access to emotional and mental health support.

• 3 Pension contributions and share options.

• Generous parental leave and a nursery tax benefit scheme to help you .

• Cycletowork scheme and electric car scheme.

• Two company retreats a year weve been to France Italy Spain and further afield.

And to make sure we all keep learning we offer:

• A learning and development budget for everyone.

• Companywide talks with internal and external speakers.

• Access to learning platforms like Treehouse.

Useful links:

• See iwoca benefits & policies for detail and some additional benefits.

• See interview welcome pack to learn more about the process.