Manager, Country IT
Manager, Country IT
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Job Description
Get to Know the Team
Grabber Technology Solutions (GTS) strives to be a technology leader providing predictive and seamless experiences to all Grab employees (Grabbers). Our diverse team of technology practitioners is dedicated to delivering personalized IT experiences. We are looking for individuals who share our customercentric and innovative values to join our growing team.
Get to Know the Role
You will be the primary IT contact within the country responsible for ITrelated support encompassing operational application office builds service delivery and escalations. This is an onsite role based in Jakarta. You will be reporting to the Senior Manager Country IT.
The Critical Tasks You Will Perform
- Plan organize control and evaluate IT operations: ensuring compliance with internal service level agreements (SLAs).
- Design and implement systems and policies: Collaborate with other teams to develop and coordinate systems services and procedures.
- Ensure data security: Maintain the security of data network access and infrastructure systems.
- Identify improvements: Propose solutions to enhance user experience and refine system functionality.
- Provide leadership and manage staff: Recruit and coach employees communicate job expectations and appraise performance.
- Monitor team workload: Provide regular updates to management on workload trends.
- Audit systems and processes: Assess outcomes and perform quality control to meet cost/performance goals.
- Vendor assessment and management: Evaluate vendor capabilities monitor performance and provide recommendations.
- Manage corporate device lifecycle: Ensure inventory accuracy and oversee device management.
- Participate in budget planning and management: Support Country IT budget planning and control.
- Embody Grabs V.M.P (Vision. Mission. Principles): Lead changes by bringing clarity energy and delivering success.
Qualifications :
What Essential Skills You Will Need
- IT Operations Management Experience: Minimum 5 years in an IT Operations manager role.
- Project Management: Experience in managing IT infrastructure projects such as network upgrades office expansions and relocations.
- Technical Knowledge: Expertise in technical management information analysis and computer hardware/software systems.
- Team Management: Proven team and resource management experience.
- End User Computing: Experience in an MNClevel End User Computing function.
- Operating Systems Support: Proficiency in multiple operating systems (Mac Windows Linux Android iOS).
- Vendor and Budget Management: Handson experience in procurement vendor management and budget control.
- Device Support: Experience in deploying and supporting desktops laptops video conferencing and networking devices.
- Data Analytics: Skills in data analytics and dashboard implementation is strongly desired.
- ITIL Certification: Preferred but not mandatory.
Additional Information :
Life at Grab
We care about your wellbeing at Grab here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave and give back to your communities through LoveallServeall (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through lifes challenges.
- Balancing personal commitments and lifes demands are made easier with our FlexWork arrangements such as differentiated hours
What We Stand For At Grab
We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality ethnicity race religion age gender family commitments physical and mental impairments or disabilities and other attributes that make them unique.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
