Analyst Utility Billing Operations
Analyst Utility Billing Operations
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$ 65000 - 75000
1 Vacancy
Job Description
POSITION: Analyst Utility Billing Operations (Full Time Exempt)
REPORTS TO: Manager Utility Billing Operations
COMPENSATION: Pursuant to Colorado regulations if this job is performed in Colorado the salary range is $65000 $75000 with potential bonus opportunity. Eligible to participate in the company benefits plan. We offer health vision dental and pet insurance. We offer a 401(k) retirement plan student loan assistance licensing and continuing education reimbursement and parental leave.
SUMMARY The Analyst Utility Billing Operations (Analyst) is responsible for the oversight of the utility billing and bill pay functions within the utility billing platform for their assigned portfolio of communities. The Analysts primary responsibility is to ensure accurate and timely production of each assigned communitys Resident Billing and Bill Payment requirements as well as the satisfaction of the companys utility billing clients and residents. To successfully fulfill these responsibilities the Analyst must have technical expertise in all facets of utility billing and have a strong working knowledge of property management operations. Furthermore the Analyst must have strong communication and collaboration skills to effectively interact with the utility billing team as well as correspond with the companys clients.
RESPONSIBILITIES (Including but not limited to)
- Manage resident utility billing cycles for all assigned properties and ensure the accurate and ontime billing of residents
- Assist with the implementation and onboarding process of communities transitioning to Cardinal Groups utility billing platform.
- Collaborate with third parties to ensure all data is received audited and uploaded appropriately into Cardinal Groups utility billing platform.
- Process monthly utility billing for assigned portfolio of communities
- Monitor sites for missing utility invoices including their retrieval and the submission required for timely processing of monthly utility billing.
- Respond to resident inquiries providing explanation and support for all resident customer service needs.
- Ensure all billing and allocation methods comply with both jurisdictional regulations and lease terms for assigned communities performing research as necessary.
- Respond to inquiries or support needs from community managers portfolio managers or other Cardinal Group onsite or HQ team members.
- Compile and maintain periodic recovery analysis reports at community and portfolio levels
- Perform research and analysis in support of recovery statistics. Devise remediation plans if required.
- Articulate complex billing scenarios and calculations across a wide spectrum of audiences.
- Assist with establishing and documenting SOPs workflows training and success metrics necessary to operate Cardinal Groups utility billing platform at scale.
- Other tasks as assigned by the Manager.
QUALIFICATIONS
- Bachelors degree preferred.
- 35 years experience in utility billing operations.
- YARDI Entrata RealPage experience preferred.
- Working Knowledge of generally accepted accounting principles (GAAP) and their proper application within the property management and real estate industries.
- Strong Working knowledge of the real estate and property management industry especially with regards to utility billing management current providers in the space and the operational impact of utility billing and utility management.
- Working knowledge of property management accounting software.
- Strong working knowledge of Microsoft Word Excel and Google Suite.
- Ability to read analyze articulate and compile financial reports.
- Ability to work independently as well as utilize appropriate escalation protocols.
- Excellent interpersonal skills and willingness to assist with additional tasks including improving the companys utility billing and management platforms.
- Excellent time management and business correspondence skills.
- Ability to work as a team player and respect those you work with.
- Ability to embrace change and new ideas.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Incumbents work in an office environment. This role routinely uses standard office equipment such as computers phones photocopiers and filing cabinets.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the Team Member is regularly required to use hands to finger type handle or feel and talk or hear. The Team Member is frequently required to stand; walk; reach with hands and arms and stoop or squat. The Team Member is often required to sit. The Team Member must be able to push pull lift carry or maneuver office products and supplies of up to twenty 20 pounds. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus.
The above job description is not intended to be an allinclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform any other related duties as assigned by their Team Leader.
Required Experience:
IC
Employment Type
Full-Time
