Billing Operations Analyst
Billing Operations Analyst
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Job Description
Billing Operations Analyst
London (Hybrid in office 2 days per week)
12 Month Fixed Term Contract
With millions of diners 60000 restaurant partners and 25 years of experience OpenTable part of Booking Holdings Inc. (NASDAQ: BKNG) is an industry leader with a passion for helping restaurants thrive. Our world-class technology empowers restaurants to focus on what matters most their team their guests and their bottom line while enabling diners to discover and book the perfect restaurant for every occasion.
Every employee at OpenTable has a tangible impact on what we do and how we do it. Youll also be part of a global team and its portfolio of metasearch brands. Hospitality is all about taking care of others and it defines our culture.
About the Role
Were looking for a Billing Operations Analyst who is organised detail-focused and enjoys working with this role youll support all elements of our global billing processhelping make sure everything runs smoothly and accurately. Youll have the opportunity to solve problems suggest improvements and ensure our billing meets customer needs.
What Youll Do
- Process and manage billing for a variety of customer contracts worldwide
- Review and issue invoices credit memos and credit notes making sure information is accurate and timely
- Respond to customer questions and resolve billing issues quickly and professionally (aiming to respond within 24 hours)
- Coordinate with other teams such as Finance and Sales to resolve discrepancies and maintain smooth operations
- Review and handle Pricing Request Forms to ensure correct pricing
- Run audits at key points in the month to ensure accuracy in our billing and financial data
- Help create and distribute annual and partner affiliate invoices
- Support end-of-month activities and ensure processes are completed on time
- Join projects to improve our billing systems and processes
- Prepare reports and handle ad-hoc analyses as needed
- Help provide documents for audits and maintain good documentation practices
What Were Looking For
- Experience in billing accounts receivable or financial operations (within any industry or size of company)
- Comfortable using billing systems (for example Salesforce NetSuite Oracle; similar systems are also welcome)
- Confident working with spreadsheets and basic data analysis (any spreadsheet software)
- Good attention to detail and organisation skills
- Able to manage time well and adapt to changes
- Enjoys working with others and communicating clearly
- A problem-solver who is open to learning new things
There are many paths to this type of role and everyone is encouraged to applyeven if your background is different or you only meet some of the listed criteria. If youre enthusiastic about the role and ready to grow we want to hear from you.
Benefits and Perks
- Private health and dental insurance
- Income protection and life assurance
- Pension plan contributions
- 5 weeks paid vacation
- Paid parental leave
- Employee Assistance Program (includes 24/7 GP & free legal advice)
- Paid volunteer time
- Paid time off on your birthday
- Work from (almost) anywhere for up to 20 days per year
- Company-wide week off each year for everyone to recharge
- Free lunch 2 days per week
- Discounted gym membership
- Bike2Work
- Season ticket loan
- Travel discounts
- Social events and Thursday happy hours
- Company-paid therapy sessions
- Subscription to Headspace
- Career development: development funding leadership programs access to learning resources
- Employee Resource Groups and initiatives supporting inclusion and belonging
Work Environment & Flexibility
At OpenTable we pride ourselves on fostering a global and dynamic work environment. As a team member with us you will benefit from a schedule tailored to accommodate a global workforce operating across multiple time zones. While the majority of your responsibilities may align with conventional business hours there will be instances where you are expected to manage communications - via calls Slack messages or emails - outside of regular working hours to effectively collaborate with international colleagues respond to restaurant partners and/or address urgent matters. OpenTable will always abide by and consider local laws and regulations.
Inclusion
Were committed to creating a workplace where everyone feels they belong and can thrive. We know the best ideas come when we bring different voices to the table so were building a team as dynamic as the diners and restaurants we serveand fostering a culture where everyone feels welcome to be themselves.
If you need accommodations during the application or interview process or on the job were here to support you. Please reach out to your recruiter to request any accommodations.
#LI-LT1
Required Experience:
IC
Employment Type
Full Time
