Commercial Operations Analyst
Commercial Operations Analyst
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Job Description
Your opportunity
Are you ready to play a critical role in enhancing business operations and client satisfaction New Relic is seeking a Commercial Operations Analyst to join our Deal Management and Commercial Operations team. This position is essential in fostering positive customer relationships while navigating our shift to a consumption-based pricing model.
What youll do
- Maintain strong relationships with customers skillfully managing disputes while balancing business objectives.
- Consolidate and share customer feedback to drive enhancements in product offerings and operational processes.
- Enforce adherence to New Relics policies and procedures ensuring consistent and reliable operations.
- Respond promptly and professionally to customer inquiries providing exceptional service and support.
- Effectively multitask and manage open cases ensuring timely follow-up and resolution.
- Execute basic project management tasks such as planning tracking and reporting on smaller scale projects.
- Facilitate communication and coordination between teams for smooth project execution.
This role requires
- Bachelors degree in Business Economics or a related field.
- 2-5 years of customer service or related experience.
- Strong organizational skills with the ability to multitask in a fast-paced environment.
- Familiarity with CRM software and data visualization tools.
- Excellent communication skills for collaborating with both technical and non-technical stakeholders.
- Basic project management skills to independently plan document and communicate project developments.
- Proven ability to balance customer needs with business goals effectively.
Please note that visa sponsorship is not available for this position.
Fostering a diverse welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best most authentic selves to work every day. We celebrate our talented Relics different backgrounds and abilities and recognize the different paths they took to reach us including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. Were looking for people who feel connected to our mission and values not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process please reach out to .
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success including fully office-based fully remote or hybrid.
Our hiring process
In compliance with applicable law all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including but not limited to theSan Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant we will provide more information later in the application process.
Candidates are evaluated based on qualifications regardless of race religion ethnicity national origin sex sexual orientation gender expression or identity age disability neurodiversity veteran or marital status political viewpoint or other legally protected characteristics.
Review our Applicant Privacy Notice at Experience:
IC
Employment Type
Full Time
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