Associate Merchant Operations Payments
Associate Merchant Operations Payments
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Job Description
Get to Know the Team
As part of Singapore Operations the Merchant Operations team represents the voice of our merchantpartners advocating for solutions that enhance their experience and success on Grab. We work closely with business verticals (GrabFood GrabMart GrabPay OmniCommerce) as well as product finance and legal teams to drive strategic initiatives that create meaningful impact. Our role is to ensure that hyperlocal nuances are integrated into platform experiences optimizing both merchant and consumer journeys while supporting Singapores business growth and costefficiency goals.
Get to Know the Role
This role ensures a seamless secure and efficient payment experience for merchantpartners on Grabs platforms. You will be responsible for optimizing merchant payment tools driving GTM strategies and designing payment frameworks that support business growth while balancing compliance cost efficiency and operational effectiveness.
This role will report to the Manager Merchant Operations and be onsite at Singapore Grab office.
The Critical Tasks You Will Perform
- Own and manage payment policies ensuring compliance with local regulations while maximizing cost efficiency and optimizing policy outcomes.
- Support business initiatives by designing and implementing endtoend workflows policies and support solutions
- Oversee country GTM for business and product initiatives ensuring local requirements are integrated to drive adoption.
- Enhance platform experience & governance by continuously monitoring and optimizing merchant and consumer interactions.
- Drive process improvements in collaboration with process product and business teams to improve efficiency and scalability.
- Troubleshoot payment issues and collaborate with Product Engineering and Support teams on resolution
Qualifications :
Essential Skills You Will Need
- Bachelors degree in a related field with strong academic credentials
- Minimum of 3 years in operations payments analytics or project/program management preferably in fastpaced and entrepreneurial environments
- Strong critical and logical thinking skills to analyze complex situations and make sound decisions
- Proven ability to manage diverse projects efficiently through comprehensive planning and
- Skilled in developing frameworks and policies as well as planning new initiatives to ensure alignment with organizational goals and objective
Additional Information :
Life at Grab
We care about your wellbeing at Grab here are some of the global benefits we offer:
- We have your back with Term Life Insurance and comprehensive Medical Insurance.
- With GrabFlex create a benefits package that suits your needs and aspirations.
- Celebrate moments that matter in life with loved ones through Parental and Birthday leave and give back to your communities through LoveallServeall (LASA) volunteering leave
- We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through lifes challenges.
What we stand for at Grab
We are committed to building an inclusive and equitable workplace that enables diverse Grabbers to grow and perform at their best. As an equal opportunity employer we consider all candidates fairly and equally regardless of nationality ethnicity religion age gender identity sexual orientation family commitments physical and mental impairments or disabilities and other attributes that make them unique.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
