Customer Success Manager

SAP LeanIX is looking for a Customer Success Manager to join our growing team and guide customers through their journey with the companys suite of products. The Customer Success department is an integral team within SAP LeanIX ensuring that our customers are not only retained but are empowered to be successful.

The ideal candidate will have a passion for IT and be both customeroriented and collaborative by nature. Senior Customer Success Managers should have exceptional analytical consulting and advisory skills to support our customers in the best way possible as they are the first point of contact for their customer accounts in all aspects. You will take on full responsibility for customer accounts in different lifecycle stages from onboarding to renewal. Candidates should be willing and able to take on a wide range of daily responsibilities from datadriven analysis and to change management projects.

This role will work closely with other teams not only within the Customer Success organization but also have the opportunity to collaborate with the global sales marketing and product development teams.

Customer Success Manager
Connected hybrid and based in the Phoenix AZ or San Diego CA area

WHAT IS WAITING FOR YOU

• Responsible for the retention of Enterprise accounts (B2B) by ensuring continuous communication and relentless support and guidance
• Ensure a successful and robust onboarding experience for all new Enterprise customers
• Develop and expand customer accounts by driving product usage and increasing user base in customer accounts
• Execute consulting projects with your customers
• Translate customer feedback into product requirements

WHAT ARE WE LOOKING FOR

• 3 years of experience in an internationally operating consulting company (B2B) for IT Management projects with direct customer interaction in IT organizations
• Understanding of IT organizations development of IT applications and IT operations for Enterprise companies
• Experience in project management and project methods
• 1 year working knowledge with Gainsight or Totango
• Strong computer science fundamentals are preferred
• Exceptional English language skills especially technical vocabulary

#BIHybrid

SAP LeanIX is a market leader for enterprise architecture management (EAM) driving the modernization of IT landscapes and continuous business transformation. Its softwareasaservice solutions empower organizations to create transparency enabling them to visualize assess and manage the transition towards their target IT architecture. By offering a datadriven and automated approach enhanced with AI SAP LeanIX helps organizations make sound decisions and collaborate more effectively. SAP LeanIX serves over 1.400 companies globally across various industries including more than 10 of the Fortune 500 and half of the German DAX 40. Headquartered in Bonn and offices in Munich and Berlin (Germany) SAP LeanIX also has a strong international presence with offices in Boston (USA) London (UK) Paris (France) Amsterdam (Netherlands) and Ljubljana (Slovenia). In November 2023 LeanIX became part of SAP. For more information visit www.leanix. Your application information might be therefore shared across both SAP and SAP LeanIX recruiting and hiring teams.

SAP LeanIX is not just a product in fact its agreat place to work. Colleagues 700 from dozens of countries jointly make our vision reality. We believe in transparent communication personal development diverse workforce innovation by creating ideas that prove useful and that our worldclass team deserves the best software stack money can buy.

At SAP LeanIX we have aHybrid Work Mode which means you work remotely from your home office and work from one of our offices. SAP LeanIX teams and team members decide together on the work mode which suits them best. Next to that we have great benefits for you CHECK OUT HERE WHAT IS IN FOR YOU!

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SAP LeanIX is committed to being anequal opportunity employer. Diversity is vital to driving the growth and success of our company. If you need an equitable interview process alternative please let our team know at You will be treated with the utmost respect and confidentiality.

All applicants will receive consideration for employment based on experience qualifications and competencies. SAP LeanIX will not discriminate based on race color religion belief political affiliation union membership age sex pregnancy sexual orientation gender identity national or ethnic origin genetic information creed citizenship disability protected veteran or marital status or any other status protected by applicable laws or regulations.