L2 Technical Consultant - Global Support
L2 Technical Consultant - Global Support
Posted on :
11-04-2025
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1 Vacancy
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Job Description
AppZen is the leader in autonomous spendtopay software. Its patented artificial intelligence accurately and efficiently processes information from thousands of data sources so that organizations can better understand enterprise spend at scale to make smarter business decisions. It seamlessly integrates with existing accounts payable expense and card workflows to read understand and make realtime decisions based on your unique spend profile leading to faster processing times and fewer instances of fraud or wasteful spend. Global enterprises including onethird of the Fortune 500 use AppZens invoice expense and card transaction solutions to replace manual finance processes and accelerate the speed and agility of their businesses. To learn more visit us atwww.appzen.
Responsibilities:
- Providing 2nd level technical support to customers and partners
- Interacting with Engineering Operations and crossfunctional management regularly on high profile technical issues while providing feedback and leadership to our product support team
- Reproducing customer issues file bug reports and coordinate the delivery of fixes.
- Analysing and collecting customer data: log files Java stack traces thread dumps
- Authoring knowledge base articles and driving internal knowledge sharing
- Working off routine hours on occasion
- Should be ready to work in a 24*5 shift environment.
MustHave:
- Handson experience with Java or Python.
- Good understanding of Relational Databases Handson experience in writing SQL queries
- Good understanding of JSON and web servicesbased APIs.Handson experience with log analysis tools such as Kibana.
- Ability to understand our business applications quickly.
- 4 years in Level 2 support in a SaaS company.
Required Experience:
Exec
Employment Type
Full-Time
Key Skills
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