Venue Experiences Coordinator

Position Summary
The Venue Experiences Coordinator plays a pivotal role in supporting inbound sales for custom events at MOPOP through the effective input and utilization of CRM data and database (Momentus). This position supports client services by maintaining and managing client profiles tracking communications and ensuring event details are accurately recorded. Combining event administration expertise client relationship management and a meticulous attention to detail the ideal candidate thrives in a dynamic environment excels at client communication and is eager to contribute to the growth of Venue Experiences at MOPOP.

Work Schedule:

40 hours per week typically MondayFriday. This role requires some evening and weekend hours required to support client meetings and experiences.

Salary:

$24.47 $28.85 per hour; Fulltime; FLSA Nonexempt

Essential Job Duties (other duties as assigned)

Booking CRM Management:

• Update and manage client profiles track communication history and maintain accurate event details.
• Maintain an accurate calendar of external events field booking inquiries and manage holds challenges and confirmations in CRM.
• Maintain accurate records of client interactions in CRM.
• Leverage CRM data to create personalized event proposals and packages.
• Provide reports from CRM on Visitor Experiences revenue pipeline and others as requested.
• Support Director Corporate Engagement Venue Experiences with updating the internal booking system in CRM with actions and correspondence.

Client Relations Event Coordination:

• Create and process contracts and ensure that all event files have a fully executed contract monitor payment and proof of insurance including updating the CRM Contracted Business Report and other resources.
• Collaborate with the Finance team to ensure accurate invoicing and timely payments.
• Serve as a point of contact for incoming inquiries interested in hosting experiences at MOPOP; respond promptly to inquiries provide information and guide clients through the booking and planning process.
• Regularly follow up with clients postexperiences to gather feedback and assess their experience.
• Understand client needs preferences and budget constraints.
• Conduct site visits as needed highlighting the unique features of our event spaces including the selling points of our nonprofit venue.
• Cultivate strong relationships with existing clients ensuring their satisfaction and repeat business.
• Collaborate with the marketing team to segment client lists for targeted outreach.
• Communicate effectively with the Catering partner and Finance team to ensure MOPOP & clients requirements are met.
• Assist in Marketing collateral management including photo management (identify what is needed best for uses).
• Assist with and lead where applicable client followup communication postevent including thankyou acknowledgments and event survey.
• Maintain clear communication with the Director on client special requests.

MOPOP Community:

• Support our internal culture which inspires and empowers our staff to live our mission to its highest standards.
• Contribute to a consistent customer service standard across all departments.
• Work to ensure customer service is ingrained at the core of the team and is reflected outward to our guests and other staff.

Preferred/Desired Qualifications

• At least one 1 year experience in event planning administration sales coordination and/or production preferably in the arts entertainment or hospitality fields.
• Detailoriented with strong organizational skills to manage a continuous workflow in a high volume multitasking environment.
• Proven ability to provide excellent customer service and hospitality for internal and external client groups.
• Willing and able to work a flexible schedule including evenings weekends and holidays as determined by business volume.
• Ability to work independently on projects and proactively seeks clarification when needed.
• Ability to manage and execute multiple projects with varying timelines.
• Excellent verbal and written communication skills required.
• Willing and able to transport themselves to client meetings and sales calls offsite as needed.
• Demonstrated ability to work effectively in a collaborative team environment with a dynamic range of people.
• Education or equivalent experience in Business Administration Communication Hospitality or related field
• Proficient in Microsoft products (Word Excel PPT Visio etc..
• Experience with Momentus or other CRMstyle platforms as well as mapping systems (CAD CAD Planners etc) preferred.

Benefits

This regular fulltime position includes Medical/Vision insurance Dental insurance Life/AD&D/LTD insurance 3.08 hours of accrued Vacation per biweekly pay period Seattle Sick/Safe 7 Floating Holidays (prorated first year dependent on hire date) 8 Company Holidays paid throughout the year EAP 401k plan with vested match schedule once eligible and subsidized transportation benefits for Orca Pass or parking.

Why MOPOP

Were really glad youre thinking about joining the team at MOPOP! We believe pop culture is a universal language capable of building connections across a range of people no matter our differences in race religion gender age sexual orientation ability education socioeconomic status ethnicity country of origin or any other characteristic that makes us who we are. For more than twenty years we have been showcasing how music film fashion video games sports and more spark those connections and create a lasting cultural impact.

MOPOP provides both a physical space and an emotional and intellectual opportunity for people from any background to explore find and build community and recognize their own creative potential. This applies not only to our guests but also to our staff be it in designing an educational program to engage the next generation of creators trying to reach a new audience with a marketing initiative preserving an artifact in our collection or providing excellent customer service to a visitor. If this sounds like something youd be into wed love to hear from you!

MOPOPs Mission and Commitment to Diversity Equity Inclusion and Accessibility

Our mission is to activate the worldshaping power of pop culture through participative experiences discovery and play. We believe pop culture connects us and that it is powerful complex alive and who we are. MOPOP is actively committed to ongoing learning in the areas of diversity equity inclusion and accessibility (DEIA). In partnership with our community we hope to also develop safe spaces for their application. This includes taking steps to continue increasing our awareness of institutional isms as well as uncovering and undoing the ways they show up in museum culture. We recognize this is a process that requires intentionality energy and resources and we are developing a DEIA framework that can cultivate a work environment and museum experience that is truly welcoming for all.

We are committed to creating an inclusive and equitable workplace and we are proud to be an equal opportunity employer. We believe that having staff interns and volunteers with diverse backgrounds enables us to better meet our mission and encourage BIPOC women and LGBTQIA2S individuals to apply. We acknowledge that our work to build safe spaces and better systems for traditionally marginalized groups is ongoing and will require constant vigilance and expect all MOPOP employees to be part of our DEIA journey.

Please email if you need reasonable accommodations during the application or hiring process.