Customer Service Representative - Sales and Service Hybrid
Customer Service Representative - Sales and Service Hybrid
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1 Vacancy
Job Description
Job Description:
This hybrid position reports to our 12150 Research Parkway Orlando FL 32826 location and works in center 34 days weekly and remotely from home 12 days weekly. If selected you must be able to report to this location.
This is your opportunity to be the voice of AT&T a global leader in communications and technology. As a member of our team youll redefine customer service creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology services and offers to help our customers stay connected to what matters the most.
How youll make an impact
As a Premier Service Consultant specializing in customer retention youll play a crucial role in sustaining the customer relationship as the last line of defense in preventing churn. Youll assist customers who request to downgrade or cancel services by leveraging solutionbased retention strategies to address their needs while reintroducing the value and benefits of our products and services. Your goal will be to deliver personalized and timely solutions to effectively service customers and retain their business. Your consultative approach will help you meet monthly retention goals and foster customer loyalty while delivering an exceptional customer experience.
What your daytoday will look like
- Youll instill confidence and loyalty in customers by using problem solving to deescalate issues and reverse the course of cancellation requests into save opportunities and right fitting customers with the latest technology services and offers.
- Youll work in a fastpaced environment that handles a high volume of calls chats emails or other types of customer interactions.
- Youll use multiple tools and systems to resolve various service billing and payment inquiries as well as maintain customer records.
- Youll be an expert at simplifying the explanation of customer bills rate plans and features of AT&Ts products and services.
- When issues arise youll step in to perform basic troubleshooting and/or engage Tier 3 support to resolve various customerimpacting issues that span multiple networks such as Internet voice and data services.
- In this fulltime position 40 hours/week) youll work a set schedule including breaks lunches and scheduled open time to ensure availability to answer the customers call and provide exceptional service.
- Premier Service Consultants may be cross trained to address a broad range of customer service call types including collections retention sales channel coordination billing and adjustments and advanced technical support based on the needs of business.
What you can look forward to
- Paid training and additional resources to support success in your new role as an AT&T Premier Service Consultant.
Our Premier Service Consultants earn $18.31 hourly uncapped commissions for sales goals. Not to mention all the other amazing rewards that working at AT&T offers. Individual starting salary within this range may depend on geography experience expertise and education/training.
Joining our team comes with amazing perks and benefits:
- Medical/Dental/Vision coverage
- 401(k) plan
- Tuition reimbursement program
- Paid Time Off and Holidays (based on date of hire at least 23 days of vacation each year and 9 companydesignated holidays)
- Paid Parental Leave
- Additional sick leave beyond what state and local law require may be available but is unprotected
- Adoption Reimbursement
- Disability Benefits (short term and long term)
- Life and Accidental Death Insurance
- Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
- Employee Assistance Programs (EAP)
- Extensive employee wellness programs
- Employee discounts up to 50 off on eligible AT&T mobility plans and accessories AT&T internet (and fiber where available) and AT&T phone
What were looking for
- Call center or customer service experience.
- Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day evening weekend or holiday hours. Occasional overtime may be required.
WFH Requirements
- You will need verified internet service (secure reliable and dedicated high speed is required to support business needs) and an established dedicated work area (desk chair electrical outlet direct LAN connection). AT&T will provide all the equipment youll need to get started! (keyboard monitor computer mobile device etc.
- Your workspace will need to be in alignment with WFH standards (e.g. technical security physical noise levels Clean Desk policy etc. and you will participate in workspace audits (e.g. remote desktop observation call and screen recordings live webcam monitoring pictures of workspace setup video chats etc..
- You will need to be available accessible and accountable to work during established work schedules and shifts follow technical support processes comply with organizational security and compliance standards trainings performance management recurring management routines manual and automated remote monitoring policies etc.
Want to learn more about our work from home roles Watchthisvideo.
Career possibilities are limitless with AT&T. You will have the chance to round out your experience with training on the latest technology devices and our entire lineup of products services and promotions. If youre ready to take the lead as the voice of AT&T wed love to hear from you!
If you are considering jobs like Wireless Sales Call Center Representative Customer Service Representative Inbound Sales Representative or Call Center Agent this career move would be a great fit!
#Connectourcustomers
Weekly Hours:
40Time Type:
RegularLocation:
Orlando FloridaIt is the policy of AT&T to provide equal employment opportunity (EEO) to all persons regardless of age color national origin citizenship status physical or mental disability race religion creed gender sex sexual orientation gender identity and/or expression genetic information marital status status with regard to public assistance veteran status or any other characteristic protected by federal state or local law. In addition AT&T will provide reasonable accommodations for qualified individuals with disabilities.AT&T is a fair chance employer and does not initiate a background check until an offer is made.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
