Customer Support & Ops (Global)
Customer Support & Ops (Global)
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Were hiring a remote freelance contractor to support our fast-growing SaaS studio FreshGeo.
You will be part of our new AI Assisted SaaS Product LimePhone. As a small and agile team we wear multiple hatsand were looking for someone whos excited to do the same.
This is a multi-functional role where youll help us with customer support lead qualification CRM management and operations all on a flexible project-based basis.
This is a freelance contract role (not employment) ideal for someone who enjoys working across multiple tasks and growing alongside a startup team. Youll be working remotely with flexible hours and paid based on your local market rate.
Time Commitment
- Flexible hours: 2025 hrs/week
- Long-term freelance contract
- Paid via invoice (monthly/hourly)
Tasks
The Role: Mixed Support Ops & Customer Success
This is not a narrow support role. Youll work across multiple functions:
Customer Support
Inbound Lead Qualification
Onboarding
CRM & Knowledge Base Management
Day-to-day Operational Tasks
Were looking for a fast learner whos proactive organized and excited to work at the intersection of support sales and product ops.
Requirements
Key Responsibilities
Customer Support & Onboarding
- Handle customer queries via live chat email and phone
- Deliver friendly and fast support with a focus on user satisfaction
- Troubleshoot product issues and escalate when needed
- Support new users with onboarding and walkthroughs
Inbound Lead Engagement
- Chat with inbound leads and ask qualifying questions
- Tag and log leads in our CRM (HubSpot or similar)
- Book calls or pass qualified leads to the sales/product team
Knowledge Base & Process Documentation
- Maintain and update internal and customer-facing documentation
- Create FAQ articles based on recurring support issues
General Operations
- Update CRM records track tickets tag users correctly
- Help with admin tasks like trials cancellations onboarding follow-ups
- Assist with special projects like audits data cleanup feedback collection
What Were Looking For
- 13 years experience in customer support CX or ops (SaaS preferred)
- Clear communicator in writing and on the phone
- Able to juggle multiple tasks across tools and priorities
- Comfortable learning tools quickly (Intercom HubSpot Notion Airtable etc.)
- Bonus: experience in small/startup teams where you handled multiple hats
Benefits
What Youll Get
- Fully remote and flexible schedule
- Front-row seat in a fast-growing startup
- Growth path into Customer Success Sales Ops or Support Leadership
- Monthly learning/wellness stipend
Youll Succeed Here If You:
- Love jumping between support sales and operations
- Are comfortable with organized chaos and lots of autonomy
- Can self-manage and prioritize without needing constant handholding
- Are curious and quick to pick up new skills or tools
Employment Type
Full Time
