Customer Service Representative for the Danish Market (Part-Time)
Customer Service Representative for the Danish Market (Part-Time)
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Job Description
Our Client
Is a global leader in hygiene health and nutrition creating trusted and beloved brands for generations. Driven by a mission to protect heal and nurture they strive for a cleaner healthier world. As a Customer Support Agent you will handle customer inquiries across various channels including phone email chat and social media with a strong focus on first-contact resolution to provide exceptional customer experiences.
Tasks
Whats your Mission
- Customer Advocate: Act as a passionate advocate for our customers ensuring their needs and concerns are addressed effectively and efficiently.
- Product Expert: Develop and maintain a deep understanding of our products and services to provide accurate and insightful information to customers.
- Omnichannel Specialist: Deliver seamless and exceptional customer support across all channels including phone email chat and social media.
- Problem Solver: Analyse customer issues identify root causes and proactively offer personalized solutions.
- Brand Ambassador: Authentically represent the brand and its values in every interaction fostering positive customer relationships.
Requirements
Your Experience Our Future
- Excellent Communication: Fluent in Danish with exceptional grammar and spelling.
- Strong English Proficiency: Fluency in both written and spoken English.
- Customer-Centric Approach: A genuine passion for delivering outstanding customer service with the ability to handle sensitive calls with empathy and understanding.
- Strong Administrative & Analytical Skills: Proven ability to manage administrative tasks efficiently and accurately with a keen eye for detail.
- Proactive Problem-Solving: A professional and proactive approach to identifying and resolving customer issues effectively.
Benefits
Your Benefits Package
- Start Date: August 2025
- Hours: 20h/week
- Work Schedule: Monday to Friday from 11:00 am to 3:00 pm
- Salary: 9277 gross per year
- Holidays: 24 calendar holidays (pro-rata)
- Work Model: Hybrid (6 days per month at the office)
- Training: 2 weeks of office based training from Monday to Friday - 9:00am to 6:00pm
- Office Location: Barcelona (La Sagrera)
Additional Perks:
- Career Growth: Ongoing training and development.
- Well-being Support: Confidential counselling and resources.
- Perks & Discounts: Exclusive offers and rewards.
- Health Benefits: Discounted health insurance.
- Skill Development: LinkedIn learning and certifications.
- Referral Program: Bring a friend and get a referral bonus.
Lets chat about your future at CPM International!
Employment Type
Full Time
