Desktop and Network Support Technician
Desktop and Network Support Technician
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are seeking an experienced Field Technician to deliver advanced technical support across client sites. In this role you will act as a key point of escalation for frontline IT issues and collaborate closely with other IT departments to ensure seamless operations. You will be responsible for monitoring installing maintaining troubleshooting and repairing computers peripherals and enduser devices while also providing onsite support for applications and engineering teams. Strong technical expertise excellent communication skills and a proactive approach to problemsolving are essential for success in this position.
Essential Responsibilities
- Prioritize and resolve technical issues efficiently ensuring compliance with established Service Level Agreements (SLAs).
- Communicate effectively and professionally with users clients team members technical support personnel and management.
- Diagnose analyze and resolve complex desktop and enduser computing issues.
- Manage and resolve Service Desk tickets promptly meeting or exceeding SLA expectations.
- Maintain uptodate knowledge of core technical services tools and processes.
- Collaborate closely with colleagues and crossfunctional teams to deliver seamless IT support.
- Perform additional duties as assigned to support the overall success of the IT department.
Qualifications :
- Proven experience in an IT support or desktop services role
- Strong problemsolving skills and technical expertise in desktop computing enduser devices ticketing systems and computer network troubleshooting.
- Excellent organizational and time management skills.
- Outstanding communication and interpersonal abilities.
- Ability to work collaboratively in a fastpaced environment.
Additional Information :
Benefits
Depending upon the status of the position Asbury/Thrivewell Tech offers generous benefits including medical dental and vision coverage; 401K with match; PTO and paid holidays.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any other characteristic protected by law.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
