Business Process Director
Business Process Director
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Job Description
What you get to do in this role:
- Define and integrate GTM business capabilities associated processes and metrics across CSG
- Build a 2 to 3year capability roadmap for CSG
- Work closely with enterprise and IT architecture teams to provide alignment with CSG architecture direction
- In partnership with business stakeholders build analyze and transform operating processes across CSG and the enterprise
- Develop and evaluate metrics to measure process improvement outcomes and their alignment with strategic program objectives
- Collaborate with Program Managers and Change Management leaders to align activities and conduct change impact analysis
- Provide business architectural analysis insights and best practices to portfolio prioritization recommendations
- Drive growth mindset and continuous improvement by training yourself and business process managers/analysts within CSG
- Provide input to the enterprisewide policies and capabilities roadmap and continuously iterate/maintain for CSG
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes decisionmaking or problemsolving. This may include using AIpowered tools automating workflows analyzing AIdriven insights or exploring AIs potential impact on the function or industry.
- Minimum 10 years of professional experience in business capabilities and process management specifically in Sales Channel Customer Success or Professional Services
- Direct experience leading and transforming endtoend process improvement; designing processes and defining metrics across GTM functions
- Deep knowledge of and experience designing and building Sales Channel Professional Services and/or Customer Success operating processes across the enterprise
- Demonstrated expertise in defining and analyzing performance metrics leveraging process design best practices
- Minimum of seven years of experience in enterprise software/SaaS or related industry with a broad understanding of its business priorities and nuances
- Proven expertise in architectural concepts (data architecture and solution) issues and trends
- Superior communication and collaboration skills with the ability to communicate effectively at all levels of the organization; inclusive of written and verbal communications as well as visualizations
- Six Sigma expertise is highly desirable
- Experience training employees on business process standardization practices is preferred
JV19
Not sure if you meet every qualification We still encourage you to apply! We value inclusivity welcoming candidates from diverse backgrounds including nontraditional paths. Unique experiences enrich our team and the willingness to dream big makes you an exceptional candidate!
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
