Technology Support III SRE
Technology Support III SRE
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Job Description
Join a dynamic team shaping the tech backbone of our operations where your expertise fuels seamless system functionality and innovation.
Elevate your career as a Technology Support III team member in Commercial & Investment Bank where you will ensure seamless operations drive innovation and modernize cloud infrastructure for a futureready financial ecosystem. You will play a vital role in ensuring the operational stability availability and performance of our production application flows. Your expertise will be crucial in troubleshooting maintaining and resolving production service interruptions across both internally and externally developed systems ensuring a seamless user experience and fostering a culture of continuous improvement. In this dynamic role you will have the opportunity to delve into analyzing optimizing automating and modernizing our cloud infrastructure where our applications are hosted driving innovation and efficiency in our technological landscape.
Job Responsibilities:
- Treat operations as software problems solve system failures minimize client impacts and ensure all systems function seamlessly to meet business needs.
- Analyze and troubleshoot production application flows to ensure endtoend application or infrastructure service delivery supporting the business operations of the firm.
- Monitor production environments for anomalies and address issues utilizing standard observability tools.
- Create proactive event management through observability and developing automation to minimize toil.
- Work closely with the Software Engineering and Product teams/other stakeholders to understand issues drive resolutions and stability enhancements of the applications leading to improvement in operational stability performance and availability.
- Create continuously improve and maintain realtime monitoring dashboards to ensure system operability and performance.
- Identify trends and assist in the management of incidents problems and changes in support of fullstack technology systems applications or infrastructure.
- Participate in public cloud infrastructure management and cost optimization.
- Ensure resiliency of the platform through managed Disaster Recovery (DR) Site Reliability (SR) and High Availability (HA) events.
Required Qualifications Capabilities and Skills:
- 6 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology applications infrastructure and services.
- Experience supporting public/private cloudbased applications.
- Knowledge in automating daily support operations using scripting and tooling.
- Experience in one or more observability and monitoring tools and techniques like Datadog Dynatrace Splunk ITRS Geneos.
- Knowledge of one or more generalpurpose programming languages or automation scripting (Python UNIX shell scripting etc..
- Experience with one or more major cloud services (AWS Azure or GCP) and Infrastructure as Code tooling.
- Understanding of networking concepts and troubleshooting.
- Knowledge of source code management tools like Git Bitbucket and CI/CD tools like Jenkins.
- Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals.
- Possesses a continuous improvement mindset.
Preferred Qualifications Capabilities and Skills:
- Advanced certification in Cloud technologies and Infrastructure as Code tooling.
- Familiarity with ITIL support methodologies and concepts.
Employment Type
Full-Time
