Systems Analyst

Visa Corporate Technology Support Team seeking a skilled professional to manage global Customer Service for Oracle eBusiness Suite providing enduser support education and troubleshooting. This role involves supporting Corporate Finance Systems collaborating with internal finance sourcing and IT groups and external software vendors. Responsibilities include adhering to support policies handling Oracle Service Requests and ensuring compliance with SOX IT controls. The role also supports strategic initiatives including system configuration testing and upgrades while providing user training and identifying process improvements. Additionally you will prioritize customer service requests mentor junior team members and work with L3 teams on critical issues. In addition you will be pivotal in ensuring adherence to customer service level agreements for various corporate applications.

Key Responsibilities

Responsible for global Customer Service including enduser support and education and issue troubleshooting and resolution for all users of the Oracle eBusiness Suite including Financials (PO AP Cash Management FA and GL) Reporting (Discoverer Noetix Views).

Provide strong handson technical expertise and technical leadership in the area of Finance ERP Systems at the core of which is the Oracle eBusiness Suite system.

Liaise with internal business (such as finance sourcing internal audit) and IT groups (such as database administration infrastructure support development) in performing support activities system configuration and standard Oracle functionality analysis for enhancement requests.

Interface with external software vendors for product issue troubleshooting and resolution initiating Oracle Service Requests as necessary as well as SRs with other 3rd Party Vendors.

Adhere to defined support policies procedures and service levels with an understanding of SOX related IT controls.

Provide support to strategic initiatives as assigned including but not limited to system configuration testing of applications and process enhancements upgrades and new solutions ensuring sound knowledge transfer to assume postimplementation support role.

Expected to critically evaluate customer service requests and incidents to prioritize own workload determine potential global and/or crossmodular impacts determine temporary procedural workaround where feasible and communicate to the broader group of impacted parties.

Proactively identify evaluate and communicate ideas for process improvements and training needs both for applications usage by customers as well as for internal processes and skills enhancement.

Work with L3 teams (SME) on the critical requests and resolve it to closure.

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.

Qualifications :

Basic Qualifications
2 years of relevant work experience and a Bachelors degree OR 5 years of relevant work experience

Preferred Qualifications
3 or more years of work experience with a Bachelors Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters MBA JD MD)

Implementation or support experience at an expert level in at least one of the following Oracle modules:  iProcurement AME Purchasing Payables Cash Management Fixed Assets General Ledger.

Strong Customer Focus Relationship Management skills Learning Agility Skills and Professional or Technical expertise in specific areas of responsibility as noted above.

Preferred:  Experience in International finance or procurement operations environment with understanding of currency exchange and translation concepts.

Preferred:  Experience in the following applications:  OBIEE Discoverer Noetix Views and Workflow.

Extensive handson experience and proficiency in SQL and PL/SQL Oracle Workflow BI publisher AME Oracle Forms Oracle Reports Java and OA Framework. Experience in system integration and familiarity with enterprise application integration (EAI) technologies.

Experience and knowledge of Apache IIS WebLogic application server and Oracle SOA Suite or other similar middleware platform would be a plus.

Experience in and understanding of the software development lifecycle and methodologies.

Multitasking ability essential to handle multiple priorities with minimal direction from management.

Experience in the following applications is a plus AP Invoice and Expense OBIEE and adhoc reporting tools.

Technical understanding of Oracle Database Unix Windows Networking.

Additional Information :

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Remote Work :

No

Employment Type :

Fulltime