Sr Director Fair Responsible Banking
Sr Director Fair Responsible Banking
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Current Employees of LendingClub: Please apply via your internal Workday Account
LendingClub Corporation (NYSE: LC) is the parent company of LendingClub Bank National Association Member FDIC. We are the leading digital marketplace bank in the U.S. having helped our nearly 5 million members secure over $90 billion in loans to refinance highcost debt and achieve their financial goals. Members today have mobilefirst access to a growing range of products and services designed to work seamlessly together to deliver value in new ways. Everyone deserves a better financial future and our team is committed to making that a reality. Join the Club!
About the Role
LendingClub Banks Compliance Department is seeking an experienced and qualified compliance professional to fill the role of Sr Director Fair & Responsible Banking. This position will be primarily responsible for overseeing and monitoring the Banks consumer complaint management program UDAAP Sales Practices and servicemembers protections program for effectiveness and regulatory compliance. The F&RB Director will serve as a compliance advisor to first line management to ensure operational policies and procedures in place for managing consumer complaints UDAAP and service member requests meet regulatory standards and support the companys implementation of an effective Compliance Management System (CMS).What Youll Do
Work with first line management to develop and implement policies procedures and controls designed to effectively capture analyze and respond to consumer complaints and to manage requests for protections and benefits as afforded to consumers under the Military Lending Act (MLA) and Servicemembers Civil Relief Act (SCRA) complaints UDAAP Sales Practices programs
Ensure any third parties meet the same standards employed by the Bank and that there are robust processes in place for reporting and escalation
Engage with first line management on the analysis of consumer complaint data (root cause analysis) to identify potential patterns or trends that may represent systemic weaknesses or process failures; work with management to identify opportunities to improve the consumer experience; proactively advocate for operational or product improvements to mitigate future risks
Design and implement appropriate monitoring (quality control/assurance) of operational procedures and practices related to timely reviews of handler performance and flag errors that can be quickly resolved preventing consumer dissatisfaction
Actively collaborate with operations management to improve the consumer experience and enhance the companys consumer support services working together to identify and address causes of consumer concerns and escalations
Liaise with operational teams to inform training and development opportunities for frontline personnel to implement best practices for complaint handling and servicemember request management
Ensure appropriate and prompt escalation of consumer complaints that: raise legal issues; contain evidence of system errors or processing lapses; involve evidence of actual or potential consumer harm; contain any indication of unfair treatment or discrimination; include allegations of unauthorized product enrollment account openings or upgrades (including the addition of ancillary products); or evidence improper sales practices or other regulatory compliance issues
Assist with the development of accurate timely and robust reporting of consumer complaints to provide management and the board with the analysis and interpretation needed to assess the effectiveness of the complaint management program and understand any material risks to the business
About You
12 years of compliance experience in a regulated financial institution including direct experience managing or overseeing the administration of consumer complaints; Bachelors degree in a related field of study; or equivalent work experience
Experience in building implementing and overseeing UDAAP complaint and sales practice programs.
Experience in Fair Lending risk management is beneficial
Extensive knowledge of consumer protection laws and regulations with expertise in consumer protection laws
Bachelors or higher degree or equivalent professional experience
Excellent communicator across different audiences with the ability to adjust communication style as appropriate; ability to simplify complex topics and distill information down to essential points for a nontechnical audience
Strong organization analytical and planning skills; ability to maintain multiple projects without compromising quality
Certified Regulatory Compliance Manager (CRCM) preferred or experience as a federal bank examiner with a focus on consumer compliance
Work Location
San Francisco Lehi or New York
We are currently working a hybrid schedule and our teams are inoffice Tuesdays Wednesdays and Thursdays.
Time Zone Requirements
Local hours (PT MT ET)
Travel Requirements
If you need to travel for work LendingClub will cover your travel related expenses.
Compensation
The target base salary range for this position is.The position is also eligible to receive a bonus (which is based on company performance employee performance and eligible earnings)equityand benefits. Our salary ranges other compensation and benefits offeredare determined by role experience level and location.
Were creating new financial services solutions for our members based on fairness simplicity and heart and we treat our employees the same way. We offer a competitive benefits package that includes medical dental and vision plans for employees and their families 401(k) match health and wellness programsflexibletime off policiesfor salaried employees up to 16 weeks paid parental leave and more.
#LIHybrid
#LIAW1
LendingClub is an equal opportunity employer and dedicated to diversity equity and inclusion in the workplace. We do not discriminate on the basis of race religion color national origin sex (including pregnancy childbirth reproductive health decisions or related medical conditions) gender gender identity gender expression sexual orientation age marital status veteran status disability status political views or activity or other applicable legally protected characteristics. We believe that a variety of perspectives will make our teams and business stronger as we work together to transform the traditional banking system.
We are committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability please contact us at
Required Experience:
Director
Employment Type
Full-Time
