Customer Liaison Officer
Customer Liaison Officer
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
What youll be doing
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Resident engagement events and inspections with contractors in advance of remediation works
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Arranging other consultation activities with affected customers and contractors
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Supporting customers by resolving complaints and responding to queries related to remediation works in a wellcoordinated effective and responsive manner
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Supporting the Building Safety Team in the effective delivery of the remediation programme and being the main customer point of contact representing GPHG
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Responding to customers through a range of media including phone text email social media and webchat promoting use of digital communication where possible
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Supporting our customers needs and provide advice and guidance about appropriate services and referral routes signposting to trusted partners agencies and service providers
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To record information and update systems with survey data and ensure that all data is stored in accordance with GDPR
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Attend and contribute to remediation precontract and progress meetings
What youll need
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Experience of working in a dynamic customer focused environment with a proven ability of delivering a high standard of customer service and a positive attitude towards resolving customer complaints and requirements
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Competent using Office 365 (compiling letters / reports / small spreadsheets)
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Excellent communication skills (written verbal and at all levels)
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Knowledge of social housing is desirable
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Ability to complete tasks in an accurate and timely manner when working under pressure
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Organisation and excellent time management skills
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Flexible approach and a cando attitude
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Proactive in identifying issues before they reach a complaint stage
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Full driving license and use of a vehicle
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Great Places Housing Group is committed to safeguarding and promoting the welfare of children young people and adults and expects all our colleagues to share this commitment; this role is subject to a basic DBS check
What we need from you
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A commitment to understand the challenges and opportunities that exist in the communities in which we work. We particularly value lived experience in social housing
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A passion to advocate on behalf of people and communities
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A commitment to work in partnership with others for the benefit of Great Places
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A commitment to continuous learning and improvement
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Ability to work flexibly and when needed outside normal working hours to ensure service continuity
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An ability to work in uncertainty.
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To be professional and work with integrity inclusivity and respect for diversity
What we give you in return for your hard work and commitment
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Pension DC scheme (up to 10 contribution from both colleagues and Great Places)
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WPA Healthcare auto enrolled at no contribution level with 1250 of savings available option to increase & add family members
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Annual leave Start at 26 days annual leave increasing up to 30 days within 5 years Bank Holidays
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Reward & Recognition You Count Rewards are individual rewards for going above & beyond
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Professional Fees The business pays the cost of one professional membership fee for each colleague
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The Market Place high street restaurant & supermarket discounts gym memberships cycle to work smart tech loans and much more
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Health and Wellbeing Initiatives Our colleagues enjoy wellbeing campaigns throughout the year with activities designed around our four pillars of wellbeing these include career wellbeing mental wellbeing physical wellbeing and financial wellbeing
INDAD
The Company
Great Places Housing Group exists to improve the lives of the people living in our 25000 homes across the North West and Yorkshire. We are much more than just a landlord providing a widerange of services and promoting partnership work to create vibrant sustainable communities.
You can find details of our story our vision and our values here.
At Great Places we are committed to using inclusive hiring practices.By embracing diversity and difference we enrich our teams with varied perspectives drive and innovation to create an environment in which everyone can thrive. We welcome applications from people of all identities backgrounds and cultures and are committed to fostering an environment in which everyone can be their authentic self; building a workforce that truly reflects the diverse communities we serve.
We want to create a recruitment process that allows you to perform at your best! Should you need any support or information throughout the process please reach out to our recruitment team at.
The Benefits
The Benefits
Pension
WPA
The Market Place
Annual Leave
Reward & Recognition
Help with transport
For more information about our benefits and rewards visitour careers page.
Documents
Required Experience:
Unclear Seniority
Employment Type
Full-Time
