Resident Liaison Officer
Resident Liaison Officer
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Job Description
- East Suffolk Council - Lowestoft Suffolk NR33 0EQ or Melton Woodbridge Suffolk IP12 1RT
- 27711 - 30060 per annum
- 37 hours per week
- Permanent
East Suffolk Council is an exciting place to work delivering essential local services and making a real difference to a quarter of a million people across East Suffolk.
We currently have an opportunity to join East Suffolk CouncilsHousing Repairs and Maintenance team as a Resident Liaison Officer.
Your role
Working within the Housing Maintenance team you will work closely with Housing teams to arrange access to properties for a wide variety of purposes. These can include statutory inspections and servicing essential repairs improvement works and surveys. Spending a high proportion of your time visiting tenants and engaging with them removing the barriers which stop our staff and contractors from gaining access to their homes.
What you will need
You will have previous experience in working in a customer focused roleand dealing with the public in difficult situations. The ability to communicate with a wide variety of tenants at times in demanding circumstances it is essential that you can remain resilient in these situations.
A Level 3 or equivalent qualificationis required with this role and good IT skills i.e proficient in Microsoft packages.
Why work for us
East Suffolk Council is a great place to work and there are lots of benefits our employees can access. To find out more about why we are so proud of East Suffolk Counciltake a look at our video and hear why our employees think it is such a great place to work (YouTube).
Here are some of the main benefits:
- Generous leave entitlement (equivalent to 25 days a year increasing to 31 days after 5 years service plus bank holidays)
- Local government pension scheme
- Flexible working arrangements
- Learning and development tailored to your role
- A wide variety of staff support networks including access to health and wellbeing initiatives and programmes.
- Discounts on mobile phones computers holiday and travel fashion and clothing health and beauty and many other products and services.
Find more information about what we offer in ourbenefits brochure (pdf).
The majority of our teams are working in an agile way with a mixture of home and office working depending on individual preferences and service requirements. If you wish to discuss how that might impact your working arrangements if you were the successful candidate please contact the recruiting manager listed at the bottom of this advert.
For more information
For an informal discussion regarding this post please contact Steph Duff by emailing .
Closing date: 1 August 2025
Interviews: 13 August 2025
How to apply
Step 1 -Read the advert and the Job Description and Person Specification (Word)
Step 3 -Complete the online application and upload your statement. Please note CVs are not accepted.
For more information check out the How to Apply section of our Career Site (URL).
Required Experience:
Unclear Seniority
Employment Type
Full-Time
