Application Support Specialist

Who We Are

Five Star Bank is a high performing $4.1 Billion community business bank operating through 8 offices 4 in the Capital Region 3 in the North Valley and 1 in San Francisco. With an emphasis on commercial real estate and small business we partner with organizations to help them be successful by providing highly customized banking solutions. Organizations bank with us because of our entrepreneurial and empathetic spirit speed to serve and deep connection to our market. And they trust us.

Position Overview

This position functions as an Information Technology Specialist who assists in managing and maintaining the enterprise applications in support of the business direction. This includes the ability to manage supportrelated work assist on projects and perform problem resolution for various software and system components. Position will also be responsible for interfacing with business teams in support of projects and provide general knowledge of the enterprise applications.

Essential Job Functions

• Assist in the installation configuration and maintenance enterprise applications and databases
• Ability to help manage system software services accounts security and business systems
• Maintain an automated scheduling system
• Perform core system upgrades software and support systems
• Provide technical applications support to Five Star Bank staff
• Provide support for projects related to enterprise applications
• Interact with vendor support teams
• Work with CIO to ensure the department meets service quality standards
• Manage and monitor systems events and logs
• Provide support for disaster recovery scenarios
• Assist individuals to get maximum usefulness from applications
• Ability to work various hours and shifts
• Other tasks as assigned

Preferred Background

• Experience with Windows Server 2016
• Experience with Windows 10
• Experience with SQL database maintenance and support
• Experience with automating processes and reports
• Experience with IBM Cognos BI
• Superior organizational communication time management problem solving and analytical skills
• Demonstrated attention to details and ability to develop accurate documentation
• Ability to solve and troubleshoot technical problems
• Verbal written and computer skills
• Ability to organize and prioritize to meet work deadlines
• Strong verbal written and interpersonal skills
• 2 years of experience supporting core banking software solution preferably with Jack Henry SilverLake core software
• Detailoriented with good organizational skills
• Ability to work independently and as a team member
• Ability to present a positive and professional image to all employees and customers
• Comply with all AntiMoney Laundering Laws and Regulations

Qualifications and Requirements

• Associates Degree or higher in computer science or closely related field and/or 2 years of professional experience
• 2 years of experience working in regulated industry desirable
• Ability to effectively and efficiently communicate with a diverse realm of customers fellow employees and vendors

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers phones photocopiers filing cabinets and fax machines.

Physical Demands

While performing the duties of this position the employee is in regular communication is required to use various tools or objects and have the mobility to move about the office. The employee occasionally lifts and/or moves objects up to 25 pounds. Specific vision abilities required by this position include close vision distance vision and the ability to adjust focus.

Position Type/Expected Hours of Work

This is a fulltime position that may require long hours or occasional weekend work.

Travel

Travel is primarily local during the business day although occasional outofthearea and overnight travel may be expected. Employee must possess a valid drivers license and transportation to visit client sites and other branches.

Other Duties

The purpose of the job description is to outline the duties and responsibilities for which the position is held accountable. The job description does not restrict the right of management to change alter or reassign duties at any time with or without notice.

EEO Statement

Five Star Bank is an Equal Employment Opportunity (EEO) employer and is committed to creating and maintaining a work environment that is free from all forms of discrimination and harassment. The Five Star Bank EEO policy prohibits harassment or discrimination due to age ancestry color disability gender gender expression gender identity genetic information marital status medical condition military or veteran status national origin race religious creed sex (including pregnancy childbirth breastfeeding and any related medical conditions) sexual orientation and any other classification protected by federal state or local laws regulations or ordinances. It also prohibits retaliation for engaging in protected activity such as filing a discrimination or harassment complaint or participating in an EEO investigation. This policy shall apply to all employment actions including but not limited to recruitment hiring upgrading promotion transfer demotion layoff recall termination rates of pay or other forms of compensation and selection for training including apprenticeship at all levels of employment.

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NOTE: Five Star Bank personnel are employed on an atwill basis. All employment is atwill and can be terminated with or without cause at any time by the Employee or by Five Star Bank for any reason or no reason whatsoever with or without notice.