Customer Support Executive
Customer Support Executive
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Job Description
Key Responsibilities:
Respond to customer queries via phone email or chat in a professional and timely manner.
Provide first-level technical support for software hardware and IT services.
Log and track support requests using the company s ticketing system.
Escalate unresolved issues to the appropriate technical teams.
Maintain documentation of issues resolutions and follow-up actions.
Guide customers through basic troubleshooting steps.
Ensure customer satisfaction by providing quality service and support.
Collaborate with internal teams (Sales Technical QA) for issue resolution and feedback collection.
Requirements
Required Skills & Qualifications:
Bachelor s degree in any discipline (Computer Science or IT preferred).
Excellent verbal and written communication skills.
Good understanding of basic IT and networking concepts.
Problem-solving attitude and strong customer orientation.
Ability to multitask and manage time effectively.
Familiarity with CRM and ticketing tools is a plus.
preferred Attributes:
Prior experience in IT customer support or a helpdesk role.
Exposure to SLA-based service environments.
Knowledge of remote support tools (e.g. TeamViewer AnyDesk).
2+ Years of Experiance in Accounting Good Communication skills
Education
We are Hiring Finance Executive for the IT Industry!! Location: Chennai Roles and Responsibilities Process invoices, handle accounts payable/receivable, and manage day-to-day financial transactions. Prepare monthly, quarterly, and annual financial reports. Ensure timely filing of GST, TDS, and other statutory obligations. Maintain accurate financial records and ensure compliance with company policies.
Employment Type
Full Time
