Service Coordinator-Hillsboro OR
Service Coordinator-Hillsboro OR
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Job Description
POSITION SUMMARY
The Service Coordinator is a critical role in Vertiv Services Scheduling and Planning group responsible for scheduling directing technicians and ensuring of service activities. This position contributes to the company by ensuring that all work orders are fulfilled to meet contractual requirements maximizing revenue nurturing internal and external customer relations and building a positive image. The position is best suited for individuals who enjoy performing routine tasks can handle a highvolume of work is selfmotivated is customer focused has good verbal and written communication skills strong planning and organizational skills and is solutions and results oriented. This is a fulltime 40 hours/week MF position.Prior appointment setting/scheduling experience is preferred.
RESPONSIBILITIES
- Assist Customer Engineer with all rescheduled PMs by updating the RSCH customer notes.
- Maintains a master schedule of all CEs daily service activity/events on the Managers Board.
- Dispatch scheduled events warranty startup load banking special testing battery replacements and scheduled maintenance
- Ensure quality oriented and timely PM completions startups and service calls
- Coordinate preventative maintenance service for all customers within the District including services provided by Service Partners (SP).
- Monitor and manage scheduling of all Customer Engineers (CEs) and SP service events within the district geographic service area including assisting scheduling of preventative maintenance emergency service (in coordination with the CRC) warranty and startup. Power District Operations Coordinators also assist scheduling of load banking (requirements ordering pickup & delivery) and test equipment.
- Manage the site activation/cancellation activity on Service Partner Web (SPW) for new and pending contracts.
- Provide physical tags to SP to attach to new equipment.
- Review and modify PM schedule dates before releasing tickets to field.
- Monitor and track preventative maintenance to ensure on time completion and contract compliance.
- Maintain and communicate startup scheduling.
- Prepare and maintain weekend work calendar/duty tech schedule.
- Provide PM/FCN due reports to CE to assist in scheduling PMs and FCNs.
- Other Duties as assigned
QUALIFICATIONS
- High School Diploma or GED
- Associate degree or equivalent experience
- 35 years of field services scheduling experience preferred.
- Ability to use a personal computer and jobrelated software.
- Excellent communication skills both written and verbal.
- Excellent customer service skills.
- Strong resource management skills.
- Detailoriented and strong organization skills.
- Proficient in MS Office.
- Ability to work and multitask in a fastpaced environment.
- Ability to use general office equipment.
- General understanding of or the ability to learn UPS/Power/Battery/Thermal topology and applications.
- Experience with software scheduling tools preferred.
PHYSICAL & ENVIRONMENTAL DEMANDS
- No Special Physical Requirements
TIME TRAVEL REQUIRED
- None
The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.
OUR CORE PRINCIPALS: Safety. Integrity.Respect. Teamwork. Diversity & Inclusion.
OUR STRATEGIC PRIORITIES
- Customer Focus
- Operational Excellence
- HighPerformance Culture
- Innovation
- Financial Strength
OUR BEHAVIORS
- Own It
- Act With Urgency
- Foster a CustomerFirst Mindset
- Think Big and Execute
- Lead by Example
- Drive Continuous Improvement
- Learn and Seek Out Development
At Vertiv were on a mission to empower the people that will power the future. From a simple swipe to lifechanging medicines from push notifications to generative AI. We design manufacture and service the products and solutions that keep the world connected. With $5 billion in sales a strong customer base and global reach spanning nearly 70 countries we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring terms of employment mobility training compensation and occupational health without discrimination as to age race color religion creed sex pregnancy status (including childbirth breastfeeding or related medical conditions) marital status sexual orientation gender identity / expression (including transgender status or sexual stereotypes) genetic information citizenship status national origin protected veteran status political affiliation or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position you can request help by sending an email to. If you are interested in applying or learning more about this role please visit the companys career page located on Vertiv/Careers
Work Authorization
No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E F1 H1 H2 L B J or TN or who need sponsorship for work authorization now or in the future are not eligible for hire.
Required Experience:
IC
Employment Type
Full Time
