Guest Service Representative

Residence Inn

Posted on : 11-04-2025

Employer Active

1 Vacancy

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Job Location

Hoover, AL - USA

Monthly Salary

Not Disclosed

Salary Not Disclosed

Vacancy

1 Vacancy

Posted on : 11-04-2025

Job Description

Kana Hotel Groupsmission is to be one of the most admired and service quality driven hotel companies in the industry. We will accomplish our goal by creating an atmosphere of friendly employee behavior and delivering the highest quality service and value to our guests.

From our Team Members to our General Managers and Regional Support team we seek people who have a passion for the hospitality business and want to grow with us. Most of our existing leadership team members have been promoted from within the company.As a member of our team you will be expected to contribute your talents and energies to improve the environment and quality of the company as well as the companys services. In return you will be given opportunities to grow and advance in your career.

Kana Hotel Group is proud to offer the following benefits:

Medical
Vision
Dental
401K
Immediate Pay earned wage access!
Vacation time
Sick time
Holiday pay
Bonus opportunities
Brandspecific employee discounts
Long term/short term disability
Life insurance

Primary Responsibilities

Greet guests and perform checkin/out procedures

Follow all cash and credit card procedures required by hotel and brand standard

Check house count to determine the rooms available for the day

Review credit limit exception report & gets additional approval if necessary

Check expected departures for today & clears checkouts or extends stays after check out time

Update housekeeping room status when received from housekeeping

Balance departments from daily activity report at the end of shift

Performs cashier shift change when cash is in balance

Explain any of the hotels promotional items to each guest checking in & gives them to any guest who requests them

Mention various hotel amenities (i.e. free breakfast spa fitness center voice mail etc. to guests during lags in phone or inperson conversations

Respond promptly to any guests inquiries or complaints; Offers alternate solution if guest demand cannot be met

Demonstrate commitment to servicing the guest by being hospitable and accommodating Document any guest accidents by completing the accident report form

Ability and flexibility to work various shifts including evenings weekends and holidays

Education/Experience

High School diploma or GED preferred

One year hospitality experience required

Customer service experience required

Experience handling cash and credit card procedures

Attention to detail

Knowledge of the hotel layout all amenities offered and all procedures & organization.

Knowledge of local geographic area knowledge area businesses & services major highway/street information and community events & attractions.

Our company provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Required Experience:

Unclear Seniority

Employment Type

Part-Time

Company Industry

Key Skills

Apply Now

About Company

Residence Inn

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Guest Service Representative

Residence Inn

Job Description

Employment Type

Company Industry

Key Skills

About Company

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