Repairs Calibration Specialist
Repairs Calibration Specialist
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Job Description
The Repairs & Calibration Specialist is a highly skilled technical professional responsible for the repair maintenance and calibration of advanced electronic equipment. Working knowledge ofXRF analyzers and related nondestructive inspection technologies is required. This role is central to MFEs strategic expansion into certified analyzer service offerings and will play a critical role in delivering highquality support to our Gulf Coast client base.
Individuals considered for this role will enhance technical knowledge and skills to diagnose and repair complex electronic systems perform precise calibrations using OEM procedures while providing expertlevel customer support throughout the service lifecycle. The role also involves contributing to crossfunctional initiatives by collaborating with sales operations and technical teams to support MFEs broader business lines including equipment rentals training and sales support.
Responsibilities not limited to:
Candidates being considered for this role will possess strong technical acumen in electronics diagnostics and repair with superior communication skills and a customercentric mindset. This position requires a balance of handson repair expertise service documentation accuracy and the ability to contribute to customer satisfaction and retention.
Technical Repairs & Diagnostics
- Perform troubleshooting diagnostics and repairs of handheld XRF analyzers and other electronic inspection devices in accordance with OEM and MFE procedures.
- Replace and test components such as detectors Xray tubes circuit boards and displays.
- Ensure all repaired equipment meets strict quality control standards including postrepair calibration and performance testing.
Calibration & Quality Assurance
- Conduct precise instrument calibrations using OEMs proprietary methodologies.
- Maintain accurate calibration records service logs and compliance documentation.
- Ensure instruments are updated with the latest firmware/software and are returned to clients fully certified and operational.
Customer Support & Service Excellence
- Serve as a technical point of contact for customers throughout the repair and calibration process.
- Provide clear and timely updates on repair status service quotes and equipment readiness.
- Support the sales team in identifying service needs upsell opportunities and client retention strategies.
Operational Efficiency & Workflow Management
- Manage RMA processes from intake to shipment ensuring timely and accurate handling of customer equipment.
- Collaborate with the Documentation Administrator to generate repair reports and service certificates.
- Maintain a clean organized and safe repair lab environment with full safety compliance.
Sales & CrossFunctional Collaboration
- Assist the sales and account management teams by identifying potential upgrade or replacement opportunities based on repair findings.
- Support promotional service campaigns and contribute technical insight for marketing literature and proposals.
- Participate in technical training sessions and knowledgesharing initiatives to ensure consistency across MFE repair centers.
Qualifications:
- Associates or Bachelors degree in Electronics Technology Engineering or a related field (or equivalent work experience)
- 3 years of experience in electronics troubleshooting repair or calibration (experience with XRF or analytical instrumentation preferred)
- Familiarity with OEM diagnostic software and tools; previous experience with XRF analyzers is a strong plus
- Strong attention to detail organizational skills and the ability to manage multiple service requests concurrently
- Excellent interpersonal communication skills and a commitment to delivering outstanding customer service
- Comfortable working in a lab environment adhering to safety standards and SOPs
- Ability to work independently while contributing to a collaborative teambased environment
Benefits:
Total Compensation includes competitive salary performancebased incentives and comprehensive benefits packages.
- The comprehensive benefits package includes:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Voluntary Supplemental coverages available
- Holidays
- Retirement Plans with a contribution match
- Paid Sick Leave
- Paid Vacation Leave
- Opportunities for professional growth and career advancement.
- Collaborative and dynamic work environment
About MFE Inspection Solutions:
MFE Inspection Solutions is a leading provider of advanced inspection solutions including equipment rental sales repair training and calibration. We specialize in NonDestructive Testing (NDT) Remote Visual Inspection (RVI) and environmental tools incorporating the latest technologies such as robotics and drones. Our mission is to deliver comprehensive inspection solutions that enhance safety efficiency and quality across various industries with a strong focus on innovation and customer service.
Learn more about MFE Inspection Solutions by going to www.mfeis
MFE Inspection Solutions is committed to providing fair and equal employment opportunities for all applicants and employees regardless of any nonmerit factors.
Required Experience:
Manager
Employment Type
Full-Time
