Cisco Voice Communications Engineering Specialist Enterprise
Cisco Voice Communications Engineering Specialist Enterprise
Posted on :
11-04-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
11-04-2025
Job Description
Bachelors degree in Information Systems Computer Science or a related technical field
5 years related experience including:
Networking or VoIP industry required plus 3 years of handson experience with deploying VoIP Applications required Cisco required.
Must have a strong working knowledge of VoIP applications with experience in configuring and implementing Cisco VoIP Applications including Communications Manager Unity UCCE/UCCX required
Experience performing Tier 3 VoIP troubleshooting required
Knowledgeable in IP Telephony unified communications wireless data networking telecommunications video technologies handheld technologies messaging voice recognition and Call Center Technologies.
Experience in technology research evaluations business case development RFI/RFP process and vendor management.
Experience with DNS DHCP domains and TCP/IP based applications
Experience with network systems management and monitoring tools is desired
Experience with LAN and WAN QOS design and configurations is desired
Experience with upgrading the various Cisco voice components
Understanding of IVR design is desired
The following certifications are preferred:
As a notforprofit organization Partners HealthCare is committed to supporting patient care research teaching and service to the community by leading innovation across our system. Founded by Brigham and Womens Hospital and Massachusetts General Hospital Partners HealthCare supports a complete continuum of care including community and specialty hospitals a managed care organization a physician network community health centers home care and other healthrelated entities. Several of our hospitals are teaching affiliates of Harvard Medical School and our system is a national leader in biomedical research.
Were focused on a peoplefirst culture for our systems patients and our professional family. Thats why we provide our employees with more ways to achieve their potential. Partners HealthCare is committed to aligning our employees personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal developmentand we recognize success at every step.
Our employees use the Partners HealthCare values to govern decisions actions and behaviors. These values guide how we get our work done: Patients Affordability Accountability & Service Commitment Decisiveness Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion Integrity & Respect Learning Continuous Improvement & Personal Growth Teamwork & Collaboration.
5 years related experience including:
Networking or VoIP industry required plus 3 years of handson experience with deploying VoIP Applications required Cisco required.
Must have a strong working knowledge of VoIP applications with experience in configuring and implementing Cisco VoIP Applications including Communications Manager Unity UCCE/UCCX required
Experience performing Tier 3 VoIP troubleshooting required
Knowledgeable in IP Telephony unified communications wireless data networking telecommunications video technologies handheld technologies messaging voice recognition and Call Center Technologies.
Experience in technology research evaluations business case development RFI/RFP process and vendor management.
Experience with DNS DHCP domains and TCP/IP based applications
Experience with network systems management and monitoring tools is desired
Experience with LAN and WAN QOS design and configurations is desired
Experience with upgrading the various Cisco voice components
Understanding of IVR design is desired
The following certifications are preferred:
CCNA voice
CCVP
Skills/Abilities/Competencies Required
Must possess operational network or telecommunications experience
Previous experience performing technical evaluations formulating technology migrations implementing pilots developing support models and operationalizing systems..
Demonstrated skill to have oversight of four or more large projects or implementations simultaneously within an enterprise environment.
Experience with any/all of: Cisco Communications Manager Cisco Unified Contact Center Cisco Unity and Unity Connection and Cisco CER
Experience operating/designing voice communication systems
Experience with DNS DHCP domains and TCP/IP based applications
Experience with network systems management and monitoring tools
Experience with LAN and WAN QOS design and configurations
Excellent interpersonal and customer service skills as well as effective writing and verbal skills.
Ability to manage multiple customer priorities at a given time.
Ability to prioritize and work with designated support groups as needed.
Ability to work independently with general supervision.
Knowledge of Windows OS Linux MS Office (Outlook Excel Word Project Powerpoint) Sharepoint and Visio
Previous experience performing technical evaluations formulating technology migrations implementing pilots developing support models and operationalizing systems..
Demonstrated skill to have oversight of four or more large projects or implementations simultaneously within an enterprise environment.
Experience with any/all of: Cisco Communications Manager Cisco Unified Contact Center Cisco Unity and Unity Connection and Cisco CER
Experience operating/designing voice communication systems
Experience with DNS DHCP domains and TCP/IP based applications
Experience with network systems management and monitoring tools
Experience with LAN and WAN QOS design and configurations
Excellent interpersonal and customer service skills as well as effective writing and verbal skills.
Ability to manage multiple customer priorities at a given time.
Ability to prioritize and work with designated support groups as needed.
Ability to work independently with general supervision.
Knowledge of Windows OS Linux MS Office (Outlook Excel Word Project Powerpoint) Sharepoint and Visio
Working Conditions
Cubicle
Oncall 7 x 24
Monthly oncall assignment or as assigned
Partners HealthCare is an Equal Opportunity Employer & by embracing diverse skills perspectives and ideas we choose to lead. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. Oncall 7 x 24
Monthly oncall assignment or as assigned
As a notforprofit organization Partners HealthCare is committed to supporting patient care research teaching and service to the community by leading innovation across our system. Founded by Brigham and Womens Hospital and Massachusetts General Hospital Partners HealthCare supports a complete continuum of care including community and specialty hospitals a managed care organization a physician network community health centers home care and other healthrelated entities. Several of our hospitals are teaching affiliates of Harvard Medical School and our system is a national leader in biomedical research.
Were focused on a peoplefirst culture for our systems patients and our professional family. Thats why we provide our employees with more ways to achieve their potential. Partners HealthCare is committed to aligning our employees personal aspirations with projects that match their capabilities and creating a culture that empowers our managers to become trusted mentors. We support each member of our team to own their personal developmentand we recognize success at every step.
Our employees use the Partners HealthCare values to govern decisions actions and behaviors. These values guide how we get our work done: Patients Affordability Accountability & Service Commitment Decisiveness Innovation & Thoughtful Risk; and how we treat each other: Diversity & Inclusion Integrity & Respect Learning Continuous Improvement & Personal Growth Teamwork & Collaboration.
General Summary/Overview
Under the general direction the Corporate Manager Enterprise Applications this position will focus on assessing trialing operationalizing and providing Tier 3 level technical support for Cisco VoIP applications and communicationsbased enterprise applications across Partners Healthcare System institutions. This role will be primarily responsible for deploying and maintaining Partners Healthcare Systems enterprise core VoIP application infrastructure.
This position is technical in nature requiring a hands on approach to evaluating configuring deploying and troubleshooting Cisco VoIP applications. This role will work toward standardizing Cisco VoIP core systems and processes enterprise wide and other communication solutions across Partners Healthcare and its affiliates. S/he works closely with business executives IT executives and crossfunctional teams to identify and manage Enterprise Telecommunications initiatives within and across the organizations.
S/he supports VoIP infrastructure architecture application roadmaps and strategies for telecommunications enterprise applications. S/he leads in the design implementation and maintenance of support systems and will also assist in the piloting and testing of services. The Voice Communications Engineering Specialist will work closely with the Corporate Manager in efforts to reduce overall telecommunications expenses and increase value for our customers. S/he should be knowledgeable with voice and data networking environments such as VoIP LAN/WAN SIP wireless and outside carrier services such as SIP trunking T1 PRI DS3 MPLS 1MB.
This position is technical in nature requiring a hands on approach to evaluating configuring deploying and troubleshooting Cisco VoIP applications. This role will work toward standardizing Cisco VoIP core systems and processes enterprise wide and other communication solutions across Partners Healthcare and its affiliates. S/he works closely with business executives IT executives and crossfunctional teams to identify and manage Enterprise Telecommunications initiatives within and across the organizations.
S/he supports VoIP infrastructure architecture application roadmaps and strategies for telecommunications enterprise applications. S/he leads in the design implementation and maintenance of support systems and will also assist in the piloting and testing of services. The Voice Communications Engineering Specialist will work closely with the Corporate Manager in efforts to reduce overall telecommunications expenses and increase value for our customers. S/he should be knowledgeable with voice and data networking environments such as VoIP LAN/WAN SIP wireless and outside carrier services such as SIP trunking T1 PRI DS3 MPLS 1MB.
Principal Duties and Responsibilities
Operations Management
Plans evaluates and configures complex VoIP implementations as well as makes recommendations to design in order to ensure voice network stability and optimum performance.
Provides expert Tier 3 level troubleshooting of a wide variety of voice network related problems.
Design implement and configure Cisco voice and data technologies including Cisco Unified Communications products such as communications manager (CUCM) Unity/Unity Connection Cisco Unified Contact Center (UCCE and UCCX) and CER.
Perform process reviews and through the use of monitoring systems designs and maintains a stable operations environment for these solutions. Monitors voice network traffic to ensure optimum uptime and performance in a proactive manner utilizing network management tools.
Establishes and tracks operational service level expectations within and outside Partners and takes necessary steps to assure acceptable service levels.
Works closely with the Corporate Manager in the development of information and telecommunications management policies standards and procedures across all institutions.
Shares Enterprise Telecommunications plans and reports on groups activities with site leadership and other managers within and outside of Information Systems. Gains an understanding of the plans and activities of other groups in order to properly measure and influence the overall effectiveness of the Telecommunications group in meeting the institutional needs.
Provides technical and administrative direction to peers and less experienced staff by training on department policies and procedures to ensure proper installation of voice and network systems.
Technology Planning
Performs technical evaluations of products platforms or 3rd party integrations
Works with business stakeholders and IS technical staff to develop business requirements to enhance platform system or application roadmap direction
Researches identifies and evaluates major VoIP technology advancements to maintain Partners awareness of and adherence to Industry standards thus assuring costeffective deployment of Telecommunications systems.
Drive the evolution of convergence at the platform and application level
Maintain and enhance the VoIP Lab environment
Project Oversight
Lead technical planning and overall project management responsibilities for VoIP core infrastructure to ensure availability and compatibility of required resources for development and implementation activities.
Responsible for creating and managing project plans to ensure resources dependencies timelines schedules and completion dates are not compromised. Tracks and validates revisions to project configuration submits for approval of job change orders and validates accuracy of invoices received for payment.
Responsible for organizing and leading project meetings technical evaluations including project team and vendor support meetings to articulate project status updates. Requests and solicits team member feedback on project concerns or potential issues.
Responsible for prioritizing projects and developing milestones phases and tasks related to the IS Department and Partners Institutional priorities.
Provides management direction and oversight for technical projects. S/he works closely with hospital and IT management and/or endusers to define telephony business needs develop strategic approach as well as develop scope and work plans to meet both system and operational objectives.
S/he will act as the escalation path for staff ensuring that projects are completed on time and within budget.
Plans evaluates and configures complex VoIP implementations as well as makes recommendations to design in order to ensure voice network stability and optimum performance.
Provides expert Tier 3 level troubleshooting of a wide variety of voice network related problems.
Design implement and configure Cisco voice and data technologies including Cisco Unified Communications products such as communications manager (CUCM) Unity/Unity Connection Cisco Unified Contact Center (UCCE and UCCX) and CER.
Perform process reviews and through the use of monitoring systems designs and maintains a stable operations environment for these solutions. Monitors voice network traffic to ensure optimum uptime and performance in a proactive manner utilizing network management tools.
Establishes and tracks operational service level expectations within and outside Partners and takes necessary steps to assure acceptable service levels.
Works closely with the Corporate Manager in the development of information and telecommunications management policies standards and procedures across all institutions.
Shares Enterprise Telecommunications plans and reports on groups activities with site leadership and other managers within and outside of Information Systems. Gains an understanding of the plans and activities of other groups in order to properly measure and influence the overall effectiveness of the Telecommunications group in meeting the institutional needs.
Provides technical and administrative direction to peers and less experienced staff by training on department policies and procedures to ensure proper installation of voice and network systems.
Technology Planning
Performs technical evaluations of products platforms or 3rd party integrations
Works with business stakeholders and IS technical staff to develop business requirements to enhance platform system or application roadmap direction
Researches identifies and evaluates major VoIP technology advancements to maintain Partners awareness of and adherence to Industry standards thus assuring costeffective deployment of Telecommunications systems.
Drive the evolution of convergence at the platform and application level
Maintain and enhance the VoIP Lab environment
Project Oversight
Lead technical planning and overall project management responsibilities for VoIP core infrastructure to ensure availability and compatibility of required resources for development and implementation activities.
Responsible for creating and managing project plans to ensure resources dependencies timelines schedules and completion dates are not compromised. Tracks and validates revisions to project configuration submits for approval of job change orders and validates accuracy of invoices received for payment.
Responsible for organizing and leading project meetings technical evaluations including project team and vendor support meetings to articulate project status updates. Requests and solicits team member feedback on project concerns or potential issues.
Responsible for prioritizing projects and developing milestones phases and tasks related to the IS Department and Partners Institutional priorities.
Provides management direction and oversight for technical projects. S/he works closely with hospital and IT management and/or endusers to define telephony business needs develop strategic approach as well as develop scope and work plans to meet both system and operational objectives.
S/he will act as the escalation path for staff ensuring that projects are completed on time and within budget.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Department / Functional Area
Key Skills
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