Visa Communication Specialist VCS

Position Description:

CGI Federal is looking for outgoing experienced Visa Communication Specialist to join our team. The ideal candidates should possess excellent communication skills have experience in customer service and be able to work as a team in a fastpaced environment. This position processes highly sensitive and confidential information. Experience with contracts and processing is preferred.

Due to the nature of the government contract requirements and/or clearance requirements US Citizenship is required. The selected candidate must be able to frequently lift and carry up to 45lbs. This position may require long hours of standing. As a result the selected candidate will be expected to be able to stand and walk around the worksite for the entirety of their shift.

Your future duties and responsibilities:

The Visa Communication Specialist provides support to the Government Visa Supervisor at the Special Issuance Agency (SIA) by performing various clerical and repetitive manual functions with high attention to detail and accuracy. The Visa Communication Specialist shall perform but not limited to the following:
Utilize phone and email to resolve questions with applicants
Data enter lookup files
Assists counter services when required
Interface with visa applicants at SIA information counter desks and willcall. Ensure appointment is scheduled and review visa application for completeness and supporting documentation prior to adjudication.
Screen customer documents at check in and information desks provide the correct application photo and fee information. Copy customers identification. Distribute Passports envelopes to the correct applicant.
Perform Quality Control in verifying that application data matches visa processing data
Answer inquiries from visa applicants
Assists the Government Visa Supervisor with Congressional Headquarters and White House Inquiries
Liaises inperson via email and phone with embassies consulates and other highlevel foreign country personnel
Drives to Embassies and other locations as required in order to conduct required job duties
Assist in training lower other Visa Support in the essential job functions helping to constantly improve the training process/procedure. Required to actively participate with teams for continuous quality improvement and production workflow

Required qualifications to be successful in this role:

Bachelors Degree (or) 4 years of experience as a Support Associate Level I or II (or) 4 years of experience performing customer service support functions and;
Quality Control experience in verifying that application data matches Passport processing data or similar QC experience and;
Two 2 years of general office experience including;
(Preferred) International Passport experience.
Two 2 years of experience utilizing a variety of office software specifically: MS Word MS Power Point MS Excel and MS Outlook and;
Must meet all qualifications requirements of the Support Associate Level I
Ability to effectively and politely interface with public
Ability to demonstrate excellent customer service and data entry skills
Must be able to work independently
Ability to comprehend and communicate the requirements for a visa in a professional and courteous manner over the telephone
Ability to learn and recall information about visa application procedures and the rules and regulations pertaining to visa requirements

OPTIONAL: Desired qualifications/nonessential skills required
Knowledge and understanding of the laws rules and regulations pertaining to eligibility for and issuance of a U.S. Passport.

Hourly Rate: $ 24.56/hour

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors including but not limited to: skill set level relevant experience and training and licensure and certifications. Compensation decisions are dependent on the facts and circumstances of each case.

CGI Federals benefits are offered to eligible professionals on their first day of employment to include:

Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollarfordollar contributions made by eligible employees up to a maximum for their job category.
401(k) Plan and Profit Participation for eligible professionals
Additional benefits determined by your Service Contract Act:
Paid Time Off (PTO)
Paid Federal Holidays
Health & Welfare Benefits


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#PassportUS
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Skills:

• Customer Service & Support
• Data Entry
• Detailoriented

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because

You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and wellbeing and provide you with opportunities to deepen your skills and broaden your horizons.

Come join our teamone of the largest IT and business consulting services firms in the world.

Qualified applicants will receive consideration for employment without regard to their race ethnicity ancestry color sex religion creed age national origin citizenship status disability pregnancy medical condition military and veteran status marital status sexual orientation or perceived sexual orientation gender gender identity and gender expression familial status or responsibilities reproductive health decisions political affiliation genetic information height weight or any other legally protected status or characteristics to the extent required by applicable federal state and/or local laws where we do business.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S. please email the CGI U.S. Employment Compliance mailbox at . You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

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All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements and in accordance with applicable laws some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with CGIs legal duty to furnish information.