IT Support Specialist
IT Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
As an IT Support Specialist you will support the IT department by handling onsite user requests ensuring compliance with ticketing procedures and assisting with inventory management. This role is ideal for someone who is passionate about IT and looking to gain handson experience in a fastpaced environment.
- User Support:
- Respond to onsite user requests and provide technical assistance.
- Guide users through the ticket submission process ensuring all requests are properly documented before providing support.
- Troubleshoot and resolve basic hardware and software issues.
- Escalate complex issues to senior IT staff as necessary.
- Ticketing Management:
- Monitor and manage the IT helpdesk system ensuring all user requests are logged and addressed in a timely manner.
- Track the progress of open tickets and follow up with users as needed.
- Inventory Management:
- Assist with the organization and tracking of IT inventory including hardware software and peripheral equipment.
- Conduct regular inventory audits to ensure accurate records.
- Help manage the lifecycle of IT assets from procurement to decommissioning.
- Administrative Support:
- Provide general administrative support to the IT department as needed.
- Assist with documentation of IT processes and procedures.
- Currently pursuing or recently completed a degree in Information Technology Computer Science or a related field.
- Basic knowledge of Windows operating systems Microsoft Office Suite and common IT hardware.
- Strong problemsolving skills and attention to detail.
- Excellent communication skills both written and verbal.
- Ability to work independently and as part of a team.
- Prior experience in a technical support role or familiarity with ticketing systems is a plus.
- Handson experience in a corporate IT environment.
- Opportunity to learn from experienced IT professionals.
- Potential for future employment opportunities based on performance.
- Exposure to various aspects of IT management including user support inventory management and administrative tasks.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
