Lead Case Specialist
Lead Case Specialist
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1 Vacancy
Job Description
Expected Hourly Pay Rate:
$27.00Work where your work matters. Work at CCRC.
CCRC prides itself as a workplace of choice for passionate talent driven by our mission to cultivate child family and community wellbeing. Whether the position works directly with the public or supports our programs every position is vital to our missions success and reputation as a leader. We are not your typical nonprofit. We are 900 people strong and growing!
General Summary:
Under general supervision Lead Case Specialist maintains the caseload and work overload for vacant positions within the Case Management Department. The Lead Case Specialist performs various job functions assigned by the Program Supervisor when the supervisor is out of the office and/or the Case Management Team. The Lead Case Specialist exercises sound judgement to make independent decisions compliant and aligned with agency standards and program regulation.
More About the Job: Lead Case Specialist Job Flyer
Essential Duties And Responsibilities
Within the team structure the Case Specialist Lead provides case management services to families enrolled in subsidized child care programs which include the following responsibilities:
Case Management 60
- Receive and process documentation submitted by families and child care providers in a timely manner and according to program regulations and guidelines.
- Conduct facetoface meetings both scheduled and by walkin with families and child care providers in order to receive and process documentation and/or discuss changes in the familys case.
- Review family cases and request appropriate documentation to maintain family eligibility and program compliance.
- Certify and recertify families within specified timeframes including families with special circumstances such as CPS.
Workflow Delegation and Monitoring Support 40
Provide supervisory support and in partnership with Supervisor delegate and monitor team workflow:
- Review cases for distribution to ensure allocated cases are appropriately distributed
- Delegate predefined tasks to program support staff with clear instructions and expectations regarding procedures and policies of program operations.
- Review delegated work checking on target dates and progress of tasks and authorize requested actions to parents and providers (e.g. Notices of Action).
NonEssential Duties And Responsibilities
These duties include tasks that are required but currently comprise of less than 5 of the daily workflow for this job:
- Participate in departmental agency and professional meetings and workgroups as assigned.
- Assist Case Management Department Manager in developing policies and procedures to meet County State and Federal program requirements and agency goals.
Job Specifications
Minimum Required
- Education and Experience:
- High School diploma or equivalent required and 2 years of equivalent related work experience (experience in Child Development Social Work Psychology Human Services Family Studies or related field)
- Professional/Technical Certifications: n/a
- Technical Requirements:
- Demonstrated proficiency and experience with Windows based programs and data entry
- Bilingual Required: n/a
- Behavioral:
- Strong interpersonal skills; the ability to honor confidentiality and work sensitively and supportively with participating families.
- Ability to make independent decisions within parameters assigned by program supervisor and within the scope of the job description based on information at hand and established Case Management Department guidelines.
- Ability to complete projects under tight deadlines even when there are competing requirements and changes in assignments.
- Travel: N/A
- Work Schedule: Hybrid. Ability to work a regular full time schedule; overtime may be required as needed. Late shift schedule until 7 pm one Monday a month required.
- Work environment: Ability to work in a teamoriented general office environment.
- Background & Health Clearance Requirements: Background check required. As a grantfunded Agency supporting Children and Family Services CCRC conducts background checks commensurate with the role to verify candidate qualifications (criminal history employment history / experience education reference checks) and ensure grant compliance. Specific roles may have additional verification / clearance to the standard background check as part of the recruitment and selection process including:
- Live Scan Clearance / DOJ Fingerprinting: For positions working directly with the public in a child/ community care or child / community care adjacent setting (CA Health and Safety Code Section1596.871 and/or Head Start Program Performance Standards 1302.90.
- Health Clearance: For positions working directly with the public in a child/ community care or child / community care adjacent setting or working with at risk populations CA Code of Regulations TitleCA Health and Safety Code 1596.7995 and/or Head Start Program Performance Standards 1302.93
- MVR / DMV clearance in accordance with CCRCs liability insurance provisions: For positions where driving is required.
- Child Development Permit: For positions working in an educational capacity (California Education Code Sections 44242.5 44340 and 44341
- CPR / Pediatric CPR certification: For certain identified positions working directly with the public in a child/ community care or child / community care adjacent setting (CA Health & Safety Code 1596..866
- Federal Debarment Checks: For positions acting in a principal capacity to federal funds (Head Start Program Performance Standards 1304.11 Code of Federal Regulations Title 2 Grants and Agreements 2.180.320 and 2.180.995
At CCRC passion and meaningful work is rewarded! We offer employees:
- Competitive compensation package
- Robust benefit offerings Medical Dental Vision and Voluntary Life Insurance
- Basic Life Insurance and Long Term Disability paid for by CCRC
- Employer Contribution and Employer Match in the 403(b) Retirement Savings Plan with 100 vesting
- Generous Time Off PolicyVacation and Sick Time Holidays and Paid Winter Break
- Opportunities for learning and professional development including education reimbursement
- Employee Assistance and Wellness Programs
- 501(c) 3 designationYou can apply for Public Service Loan Forgiveness!
We have doubled in size over the past 10 years. We provide child development and early education workforce development opportunities child care financial assistance Head Start preschool and Early Head Start services and more for close to 50000 parents children and child care providers each month in Northern Los Angeles County including Antelope Valley and the entirety of San Bernardino County including an office in Victorville serving a total geographic area of 22500 square miles.
Child Care Resource Center is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex including sexual orientation and gender identity national origin disability protected Veteran Status or any other characteristic protected by applicable federal state or local law.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 601.35(c)
Accommodations: If you are a qualified individual with a disability or a disabled veteran you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation contact a Human Resources Representative atext. 6599 or email them at
Required Experience:
Unclear Seniority
Employment Type
Full-Time
