Front of House Team Leader
Front of House Team Leader
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Salary Not Disclosed
1 Vacancy
Job Description
*ChickfilA Watertown NY is opening soon in Fall of 2022! Interviews will begin late August. We look forward to building a REMARKABLE team!
At ChickfilA Team Leaders are responsible for assisting the leadership team in all aspects of shift management and ensuring that each restaurant guest has an outstanding experience. Team leaders are heavily involved operationally throughout the shift and are in position to offer coaching to the team and execute operational excellence.Team leaders will monitor the speed of service and guest experience and with the guidance of the Senior Shift leaders have the ability to problem solve and enhance the guest experience.The Team Leaders are in place to coach the trainers and team members and be dedicated to intentional care a hardworking and fun atmosphere and that restaurant standards are being met with diligence.
Responsibilities include:
- Insures that Team Members follow recipes and read tickets to accurately prepare all orders.
- Insures that Team Members are extremely accurate with weights and measurements for all recipe items.
- Insures that Team Members work at a pace to maintain restaurants established speed of service guidelines.
- Can effectively create lineups and manage breaks.
- Monitors the completion of daily cleaning lists and cleanliness throughout the shift.
- Can effectively create lineups and manage breaks.
- Leads through some opening/closing of the restaurant.
- Takes Ownership of the restaurants vision and values and encourages the trainers and team member on tools to do the same.
- Is confident with Guests and able to quickly practice the HEARD method and guest recovery.
- Holds the Team accountable to ensure that Hospitality Standards 2nd Mile Service Core 4 and Values are being exceeded.
- Can handle and problem solve basic CARES as well as any in restaurant guest issues.
- Continuously Coaches and trains trainer and Team Members.
- Always exhibits Intentional Care to the Team and our guests and strives for operational excellence.
- Can effectively evaluate areas of service hot spots that may need shifting to improve the speed of service and guest experience.
- Growth of the leadership team. Who is going to fill the next seat
- Hold the Team Accountable for Policy Standards Timeliness grooming cellphones uniforms etc.
- Has an increased operational awareness and has an understanding of the big picture.
A job at ChickfilA is more than just a job. Its a steppingstone to a successful future in the world of business. Here are some of the great benefits of working at ChickfilA:
- Flexible Hours You probably have commitments to your family friends school or sports teams. We will try to arrange your work schedule around them.
- Closed Sundays All ChickfilA restaurants are closed on Sundays so you can have a day off to spend with family and friends.
- Work Directly With A ChickfilA Operator The Operator is an independent business person responsible for the operation of the restaurant who invests time in his or her employees teaching them important business skills for the future.
- Competitive Pay Along with a competitive paycheck you will work in a nurturing environment where you will learn valuable business and people skills.
- Scholarship Opportunities Each Year ChickFilA provide thousands of scholarships to Team Members through the Remarkable Futures Scholarships Program.
- Its a Great Place to Work At ChickfilA our Operators consider their team members to be more than just employees they are a highly valued part of each ChickfilA restaurant. Our high retention rate is proof that team members really enjoy working at ChickfilA.
Employment Type
Full-Time
