People and Operations Director
People and Operations Director
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Salary Not Disclosed
1 Vacancy
Job Description
The Capital Area Immigrants Rights (CAIR) Coalition is now Amica Center for Immigrant Rights (Amica Center for short). Click here to learn more about our new name. Since our founding in 1999 we have grown significantly and added new services to support immigrants in detention. Recently Amica Center has outgrown our name expanding beyond our initial services and geographic boundaries.
Amica is the Latin word for friend and that echoes the way we approach what we do. Just as friends stand with one another Amica Center stands with our clients to achieve the safety stability and opportunity we all deserve.
We are the only nonprofit organization in the Washington D.C. area that is exclusively focused on providing legal assistance to adult and child immigrants detained by the government in the Capital Region and beyond.
Our Work Environment
Amica Centers Operations department is a highly collaborative work environment. We are responsible for providing HR (Human Resources) IT and financial support to a growing organization with 113 employees across the United States. The people operations team mission is to attract recruit hire develop retain and support highly qualified personnel who enable Amica Center to achieve its mission and strategic goals.
Position Summary
The People and Operations Director plays a critical leadership role in shaping the organizations people operations strategy culture and operational infrastructure. As a member of the senior leadership team the Director will lead efforts to build a more unified and inclusive workplace culture streamline operational systems and align HR strategy with organizational values and goals.
The ideal candidate brings deep experience in human resources a passion for peoplecentered practices and a strong track record of cultivating equitable respectful workplace cultures. They will provide both strategic and operational leadership to ensure that all employees feel supported seen and empowered to succeed.
General Duties and Responsibilities 1
Leadership and Culture Strategy
- Serve as a strategic advisor to the leadership team contributing to highlevel decisionmaking and organizational planning.
- Lead initiatives to define build and reinforce a cohesive and inclusive organizational culture across all departments.
- Develop strategies that promote efficiency clear expectations and mutual accountability across all staff levels.
- Design and implement frameworks that help staff balance missioncritical work with necessary administrative responsibilities.
- Clarify the strategic role of the People Operations team and position it as a knowledgeable trusted partner to staff and leadership.
Supervision and Team Management
- Directly supervise two staff members (people and operations manager and administrative office manager with one indirect report).
- Provide mentoring guidance and growth opportunities for team members.
- Ensure strong collaboration and information flow across internal People Operations DEIB and administrative functions.
Human Resources & Employee Relations
- Oversee employee relations including performance management conflict resolution investigations; review and approve written warnings PIPs and termination decisions ensuring fairness compliance and consistency.
- Advise supervisors on employee performance and conduct concerns.
- Lead and manage FMLA ADA and other accommodations processes.
- Support union negotiations and labor relations efforts fostering productive communication and positive engagement.
- Design trainings and coaching to build capacity among managers to handle basic HRrelated functions independently.
Talent Development & Workforce Strategy
- Oversee recruitment strategy onboarding and offboarding processes ensuring they are inclusive efficient and aligned with organizational values.
- Implement and refine systems for performance evaluation and continuous feedback.
- Provide strategic oversight of the intern program and employee resource groups (ERGs) which the People and Operations Manager and People and Operations associate lead and step in to address complex issues or concerns as needed. Ensure the programs foster professional growth reflects the organizations DEIB values and supports inclusive mentoring and development opportunities.
Operational Strategy
- Provide strategic oversight of operations in two office locations in collaboration with the Administrative Office Manager.
- Partner with the Office Administrator to manage office functions including technology upgrades compliance and mail handling.
- Assess organizational infrastructure and technology needs and implement improvements to streamline workflows and reduce administrative burden on staff.
- Manage organizational renewals and compliance filings including:
- CBIZ insurance renewals (cyber commercial liability workers comp etc.
- Annual workers compensation audits
- MD & VA charitable registrations
- DC business license renewal
- SBA and other government reporting
- Oversee organizational use of Zipcar including following up on reported incidents ensuring proper documentation and coordinating with staff supervisors and program directors to resolve account access issues and support staff eligibility.
Total Rewards and Organizational Policy
- Regularly review and revise HR policies to ensure equity legal compliance and alignment with best practices.
- Partner with the organizations benefits broker (NFP) to analyze benefit package options assess financial impact to the organization and determine the most advantageous benefits package for the organization.
- Support the DEIB Committee ensuring alignment between organizational policies and equity goals.
- Oversee payroll processing to ensure accuracy and timeliness. Schedule and track deadlines to ensure renewals and filings are submitted on time.
- Oversee tax and compliance documentation for employees including W2s and 1099s and manage state unemployment insurance or income tax withholding applications for staff outside of the DMV area.
403(b) Plan Administration
- Serve as Plan Administrator for the organizations 403(b) plan.
- Oversee nondiscrimination testing and Form 5500 filing.
- Manage plan audits approve mailings and ensure timely processing of employer match contributions.
- Act as the point person for staff questions related to the plan.
1 This list is illustrative and not intended to be a complete classification of all job functions or tasks.
Additional RoleSpecific Details
Position Type
Fulltime Exempt
Reports To
Executive Director
Supervisory Responsibility
Two Direct Reports
Hiring Timeline
Applications will be reviewed on a rolling basis.
Salary 2
$119500$130000
2 In 2018 Amica Center implemented a compensation framework to be more straightforward transparent and provide assurance of internal equity. The compensation model we use is based on an individuals position and years of relevant work experience to avoid salary discrepancies and to reduce the risk of racial gender or other forms of bias affecting a candidates salary.
Location
Amica Center follows a hybrid work environment. This position can be based from our Washington DC or Baltimore MD office or it can be a fully remote position for the right candidate.
Travel
This position will require occasional travel to Amica Centers Baltimore Maryland and/or Washington D.C. Office.
Telework
Amica Center operates a hybrid work environment where staff are required to work at least one day per week inoffice but some roles require more office/onsite attendance or travel.
COVID19 Vaccination
All employees are required to be fully vaccinated and boosted against COVID19. To be fully vaccinated means having completed the full dosages required for the type of vaccine obtained as designated by the CDC. If boosters are subsequently recommended by the Centers of Disease Control and Prevention (CDC) then employees will be required to receive the booster within thirty 30 days of their eligibility to access the boosters.
Benefits
Amica Centers benefits package includes:
- Free gym access located in Washington D.C or Baltimore MD (dependent on employees primary office)
- Flexible working hours after successful completion of trainings and with approval of supervisor
- Pretax commuter benefits for those living in the DMV
- Subsidized health dental insurance and vision insurance (Amica Center pays a very high rate of the insurance package for which we can provide additional information)
- Eligibility for data reimbursement payments totaling: $300 on an annual basis
- Life Insurance valued at $50000 as well as long and shortterm disability
- The option to set up a Flexible Spending Account
- High Deductible Health Plan (HDHP) with a onetime employer contribution of $350 to the Health Savings Account (HSA)
- The option to set up a 403(b) account (the equivalent of a 401(k) account for nonprofits) which the organization has the option for all employees on an annual basis to match at a certain percentage after one year of continuous employment
Paid time off includes:
- 23 personal days per calendar year
- Up to 20 days of sick time per calendar year
- 7 hours of volunteer time off
- Federal holidays
- Paid winter break closure
- 12 weeks of parental leave
At Amica Center we embrace the fact that talented individuals come from diverse backgrounds and life experiences. We believe that diversity in all dimensions of the organization supports and bolsters the innovative thinking essential to our success. Amica Center values your unique perspectives skills and potential and we are committed to providing equal opportunities for growth and development. If you are passionate about Amica Centers mission and are excited to contribute your talents to our team we encourage you to submit your application. Candidates from traditionally underrepresented groups are strongly encouraged to apply. If you are a candidate with a disability and require accommodations to apply for this position please contact us at
EEO Statement
Amica Center for Immigrants Rights is an equal opportunity employer. In accordance with antidiscrimination law this policys purpose is to effectuate these principles and mandates. Amica Center prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any other characteristic protected by law. Amica Center conforms to the spirit as well as to the letter of all applicable laws and regulations.
Our AntiRacism Statement:
https://amicacenter/becomingantiracist/
How to Apply
Submit your resume answer the screener questions and submit a writing sample with your Paylocity application.
Competencies Required
Strategic Leadership & Organizational Development
Ability to think big picture while implementing systems that strengthen culture clarify roles and align people practices with organizational goals. Demonstrated experience influencing senior leadership managing change and driving crossfunctional initiatives.
Emotional Intelligence & Cultural Fluency
High emotional intelligence with the ability to navigate complex interpersonal dynamics support staff across diverse backgrounds and foster an inclusive respectful and accountable workplace. Skilled in building trust resolving conflict and modeling professional peoplecentered leadership.
HR Expertise & Compliance Acumen
Deep understanding of HR best practices employment law and policy development with a strong ability to apply them equitably and consistently. Capable of guiding managers through sensitive issues leading employee relations processes and ensuring legal compliance across multistate operations.
Qualifications Required
- Minimum 8 years of progressive experience in human resources operations or organizational development in a nonprofit environment.
- Minimum of 3 years of experience in a leadership role.
- Bachelors degree in Human Resources Business Administration or related field is a plus.
- SHRMSCP certification is a plus.
- Deep understanding of employment law benefits and equitycentered HR practices.
- Strong interpersonal and communication skills with the ability to connect across diverse entities identities and work styles.
- Ability to navigate complex interpersonal dynamics.
- Ability to lead through collaboration rather than authority alone.
- Experience supporting unionized environments and/or participating in labor negotiations is a plus.
- Proactively identifies challenges and opportunities takes ownership of solutions and drives improvements.
- Excellent written and verbal communication skills with the ability to work across teams.
- Familiarity with technology platforms such as Microsoft Office 365 Legal Server comfortable in learning and troubleshooting new tools in collaboration with IT or the Administrative Office Manager.
- Experience supervising and mentoring staff.
- Demonstrated commitment to and understanding of diversity equity inclusion and belonging (DEIB) principles with the ability to apply them to HR practices policy development and organizational culture.
Required Experience:
Director
Employment Type
Full Time
