E-Commerce Specialist
E-Commerce Specialist
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Job Description
About Clean Harbors:
Everywhere industry meets environment Clean Harbors is onsite providing premier environmental energy and industrial services. Clean Harbors employs a dedicated workforce of 23000 employees and has over 450 service locations across the U.S. Canada and Mexico. Beyond addressing the environmental needs of its more than 300000 customers the Company has been on the front lines of addressing some of the largest emergency response events in North America of the past several decades including the BP Oil Spill in the Gulf of Mexico the anthrax attacks in New York the 2015 avian flu outbreak that devastated the poultry industry Hurricanes Katrina Rita and Sandy and the oil pipeline breaks that affected the Yellowstone and Kalamazoo rivers along with other major chemical releases into the environment.
Clean Harbors India has been strategically established as the Global Capability Center (GCC) to serve our parent company. We take pride in serving some of the most tech savvy business stakeholders at Clean Harbors. The GCC employees form part of our globally integrated teams that provide cuttingedge IT solutions and production support across platforms. Our shared services teams work seamlessly with their global counterparts in providing critical 24x7 support in various functions including Finance HR Procurement IT and Operations. Our aggressive growth plans open significant career advancement opportunities for our employees.
Job Title: Analyst Ecommerce
Experience: 4 Years
Location: Hebbal Bengaluru
Shift Timings: 3:00 pm 12:00 am IST
Must Have Skills:Ecommerce Domain Knowledge Landing Page QA Advanced Excel Skills Data Management & Website testing/enhancement UAT experience.
Good to Have Skills:HTML Skills Google analytics basic understanding Web Design Awareness Marketing Tools & Platforms ExperienceContent Management & SEO KnowledgeMagento/Adobe Commerce ExperienceManagement.
Role Brief:
Clean Harbors is seeking an Ecommerce Specialist to support the daytoday activities in a newly established Ecommerce initiative. The Ecommerce Specialist will work closely with crossfunctional teams to ensure customer delight as it relates to use of the product process of ordering and ultimately satisfaction in receiving the product. The Ecommerce Specialist must be able to work in a fastpaced and every changing environment. This role will perform administrative tasks including but not limited to verifying customer orders making sure website content is appropriate and visually appealing to end users and assisting customer service with escalated cases as it relates to the Ecommerce process.
Job Description:
- Have a strong knowledge of the Ecommerce space including customer service marketing strategies and operational support
- Monitor write and update product content contained on eCommerce websites.
- Inspecting landing pages product information checkout options and all other pertinent websiterelated systems to ensure their visual appeal accuracy and ease of use
- Produce templates that streamline processes and keep these updated
- Collect clean and manage large datasets from multiple sources to ensure accuracy and reliability.
- Assist in writing/maintaining standards and best practices for content creation distribution maintenance and new product listings
- Work with marketing supply chain and other relevant departments to provide updated content for assigned accounts to be shared across eCommerce platforms
- Understand Email Marketing SEO Keyword Research Google Analytics
- Develop subject matter expertise in assigned product categories and take ownership of daily business administration on Ecommerce
- Share SEO best practices pricing policies media assets inventory and/or preorders
- Use Spreadsheets or Excel (pivot tables VLOOKUPs etc. in addition to web analytics to stay organized and monitor changes in product sales and identify opportunities for improvement
- Ability to multitask and meet deadlines while maintaining attention to detail
- Work collaboratively with Supply Chain field Branches and Customer Care Center on usual or high impact cases and escalation
- Update/produce templates that streamline processes and keep these updated
Responsibilities
- Have a strong knowledge of the Ecommerce space including customer service marketing strategies and operational support
- Monitor write and update product content contained on eCommerce websites.
- Inspecting landing pages product information checkout options and all other pertinent websiterelated systems to ensure their visual appeal accuracy and ease of use
- Produce templates that streamline processes and keep these updated
- Collect clean and manage large datasets from multiple sources to ensure accuracy and reliability.
- Assist in writing/maintaining standards and best practices for content creation distribution maintenance and new product listings
- Work with marketing supply chain and other relevant departments to provide updated content for assigned accounts to be shared across eCommerce platforms
- Understand Email Marketing SEO Keyword Research Google Analytics
- Develop subject matter expertise in assigned product categories and take ownership of daily business administration on Ecommerce
- Share SEO best practices pricing policies media assets inventory and/or preorders
- Use Spreadsheets or Excel (pivot tables VLOOKUPs etc. in addition to web analytics to stay organized and monitor changes in product sales and identify opportunities for improvement
- Ability to multitask and meet deadlines while maintaining attention to detail
- Work collaboratively with Supply Chain field Branches and Customer Care Center on usual or high impact cases and escalation
- Update/produce templates that streamline processes and keep these updated
Qualifications
Other requirements:
- Highly Proficient in using applications like Word Excel and PowerPoint etc.
- Attention to detail and able to maintain confidentiality
- Experience in liaising with multiple stakeholders & changing management
- Experience in Magento tool and Adobe commerce.
Experience:
- 4 years Ecommerce experience
- Strong written and oral communication skills
- Advanced Excel skills
- HTML Skills Preferred
- Ability to work in an everchanging environment
- Strong organization skills are critical to this role
- Handson experience in managing and maintaining Ecommerce content
- Familiarity with web design and a keen eye to detail
- Excellent communication and collaboration skills
- Experience of working with Magento or other ecommerce marketing tools
Academic Background:
- Graduation in Technical Education/ Business (BE MBA Programming certification)
Behavioural Competencies:
- Ability to manage conformity to established procedures & processes
- Expertise in handling large data sets
- Ability to perform under pressure
- Good communication skills
- Comfortable making recommendations on process changes
- Strong Analytical skills to interpret the data
- Ownership mindset
Interpersonal Expertise:
- Ability to work with highly sensitive and confidential information
- Ability to be flexible with scope of work
- Proactivity in following up
- Proactivity in raising risks with project delivery
Required Experience:
Unclear Seniority
Employment Type
Full-Time
