IT Site Specialist
IT Site Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
About the role:
Samsara is hiring an Onsite IT Specialist to join our IT team!. Samsaras IT team works to deliver awesome systems support and experiences that enable our teams to be as impactful as possible. As a member of the BizTech Helpdesk team youll be responsible for troubleshooting and assisting users with their technology and access. Your assistance will enable our people to stay online connected and allow them to do their best work.
This is an in office position requiring 4 days per week in our Phoenix Arizona office.
You should apply if:
- You want to impact the industries that run our world: Your efforts will result in realworld impacthelping to keep the lights on get food into grocery stores reduce emissions and most importantly ensure workers return home safely.
- You are the architect of your own career: If you put in the work this role wont be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development countless opportunities to experiment and master your craft in a hyper growth environment.
- Youre energized by our opportunity: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative ambitious ideas for our customers.
- You want to be with the best: At Samsara we win together celebrate together and support each other. You will be surrounded by a highcaliber team that will encourage you to do your best.
In this role you will:
- Help the Samsara team both in our Phoenix office and online to resolve their tech problems.
- Manage a ticket queue and seek opportunities to improve how we work.
- Completing new hire onboarding including ordering and provisioning of laptops client peripherals telephony and managing system access.
- Support hardware recovery and asset management.
- Managing office endpoints like printers laptops conferencing room equipment and more.
- Managing employee access to Samsaras cloud infrastructure.
- Working closely with IT Specialists to deliver infrastructure projects and upgrades including network connectivity security audits new SAAS rollouts/integrations scripting activities etc.
- Documenting IT policies and procedures.
- Partner with adjacent tiers and teams for escalations and process enhancements.
- Drive core operations that keep the company secure and productive.
- Deploy and manage systems that foster collaboration and productivity at scale.
- Plan and integrate the tools and services which run our workplaces.
- Champion role model and embed Samsaras cultural principles (Obsess Over the Customer Build for the Long Term Growth Mindset) as we scale globally and across new offices.
Minimum requirements for the role:
- A college degree in a technical program (Computer Science Information Systems or other STEM field) or relevant job experience.
- Minimum 1 years of experience working onsite supporting employees in IT environment.
- Experience with enterprise SaaS (G Suite Slack Zoom Okta etc).
- Basic networking experience
- Strong spoken and written language skills.
- A passion for learning and doing new things in a fastpaced environment.
- An affinity for working with all things electronic.
- 8:005:00 Monday Friday availability and occasional offhours support for urgent technical issues or special events.
An ideal candidate also has:
- Knowledge of Apple products (Macbooks iphones etc).
- Experience with a ticketing system (Zendesk Service Now etc).
Required Experience:
Unclear Seniority
Employment Type
Full Time
