DEPT OF HEALTH SERVICES

The Arizona Department of Health Services promotes and protects the health of Arizonas children and adults. Our mission is to promote protect and improve the health and wellness of individuals and communities in Arizona. We strive to set the standard for personal and community health through direct care science public policy and leadership. ADHS promotes alternative work schedules flexible hours. We have positions that can fit any stage in your career from entry to senior level. We offer a robust benefit package including the ADHS Student Loan Assistance Program where eligible employees can receive up to $437.50 per month for their outstanding student loans. Come check us out and see how you can make a difference in the lives of all Arizonans.

Address:150 North 18th Avenue
Phoenix Arizona 85007

Salary: 52800

Grade: 20

Closing Date:

Under the direction of the Office of Childrens Health Maternal and Infant Early Childhood Home Visiting Program Director this position will support the Title V/Strong Families AZ Helpline provide customer service answer phone calls and emails respond to website chat box inquiries check voicemails and connect individuals to maternal and child health resources including home visiting services health care navigation and economic resources such information on the earned income child tax credit and other statewide helpline/hotline within 48 hours of inquiries. This position will coordinate closeloop referrals back to providers develop resource coordination among internal and external partners update community resource lists and assist in maintaining the home visiting program inventory information list and updating the interactive maps.

Assist in researching and identifying resources available to fill gaps in community resources and services and distribute and disseminate information. Assist in updating the Strong Families AZ website with uptodate and accurate contact information and ensuring consistency between the home visiting program inventory and the program finder. Participate in community events conferences and other opportunities as an exhibitor/vendor to provide information to the community and professionals about resources and services to pregnant persons families with young children and families with children and youth with special health care needs that are available through the ADHS and partners and provide suggestions on material and collateral to support outreach events. Assist in updating BWCH and officerelated resources such as brochures resource cards and ordering of materials.

This position will be the technical support liaison to Google Voice phone system and provide front desk/phone operator coverage for the bureau act as backup for the Sensory Program (including the distribution return and cleaning of sensory equipment) and assist with providing phone support coverage for the Women Infant and Children (WIC) program. This position will provide support to the Office of Childrens Health programs and initiatives. This position is an English/Spanish bilingual position.

Support the Title V/Strong Families AZ Helpline provide customer service answer phone calls and emails respond to website chat box inquiries and connect individuals to maternal and child health resources including home visiting services health care navigation and economic resources such as information on the earned income child tax credit. Bilingual English/Spanish required.

Coordinate closeloop referrals back to providers develop resource coordination among internal and external partners update community resource lists and assist in maintaining the home visiting program inventory information list and updating the interactive maps.
Assist in updating the Strong Families AZ website with uptodate and accurate contact information and ensuring consistency between the home visiting program inventory and the program finder.

Assist in researching and identifying resources available to fill gaps in community resources and services and distribute and disseminate information. Provide suggestions on material and collateral to support outreach events. Assist in updating BWCH and officerelated resources such as brochures resource cards and ordering of materials.

Participate in community events conferences and other opportunities as an exhibitor/vendor to provide information to the community and professionals about resources and services to pregnant persons families with young children and families with children and youth with special health care needs that are available through the ADHS and partners.

Act as the technical support liaison to the Google Voice phone system and provide front desk/phone operator coverage for the bureau act as backup for the Sensory Program (including the distribution return and cleaning of sensory equipment) and assist with providing phone support coverage for the Women Infant and Children (WIC) program as requested.

This position will provide support to the Office of Childrens Health programs and initiatives. Other duties as assigned as related to the position

Knowledge of:
Strong knowledge of agency/bureau/office practices and procedures
English grammar and mathematics
Google Suite and MS Office
Virtual meeting platforms (Google Meets Zoom Microsoft Teams etc)
Office machines computers
Performance Management (PM) Continuous Quality Improvement (CQI) and Lean methodologies.
Google Voice Phone Service
State and ADHS policies and procedures
Fundamentals of systems of care for children with special health care needs and their families and public health
Fundamentals of community resources and services for pregnant persons and families
with children.
State health policy; especially Federal guidelines concerning special health care
Website and interactive web platforms (WordPress GIS)

Skill in:
Customer service and administrative support
Efficient and meets deadlines
Excellent oral and written communication
Maintaining harmonious relations with a wide variety of internal and external contacts
including persons at all levels of the organization representatives of other agencies and representatives of the private sector and the community.
Group process and organizational design as it applies to partnering with community stakeholders and consumers
Program and budget management planning and evaluation
Developing and maintaining working relationships with internal and external customers
Applying prevention policy and environmental strategies and techniques to planning programs and projects
Bilingual (English/Spanish) a plus
Word processing spreadsheet software and database function (Google Suites and Microsoft Office)
Virtual meeting platforms

Ability to:
Collaborate and plan with the office chief staff and other agencies
work independently and with a team
be flexible prioritize tasks meet deadlines
Exercise discretion and independent judgment
Develop plans and set goals; and the ability to communicate effectively
Support a diverse multicultural workforce that reflects the community promotes equal opportunity at all levels of public employment and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination.
Demonstrate problemsolving and initiative in jobrelated functions
Adaptable multitask and manage multiple projects
Handle complex customers in a calm professional manner
Effectively communicate resources
supports and services to the public.
Exercise discretion in handling confidential information

Ideal candidates would have extensive experience working with pregnant persons and families with children navigating community resources supports and services to discern and understand the request of the individuals connecting with the Strong Families AZ Helpline. Bachelors degree preferred. Bilingual English/Spanish Required

Must have a valid Drivers License

If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business then the following requirements apply:Drivers License Requirements.

All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (EVerify).

The State of Arizona provides an excellent comprehensive benefits package including:
Affordable medical and dental insurance plans
Paid vacation and sick time
Paid Parental LeaveUp to 12 weeks per year paid leave for newborn or newlyplaced foster/adopted child (pilot program).
10 paid holidays per year
Wellness program and plans
Life insurance
Short/longterm disability insurance
Defined retirement plan
Award winning Infant at Work program
Credit union membership
Transit subsidy
ADHS Student Assistance Pilot Program

Learn more about the Paid Parental Leave pilot programhere. For a complete list of benefits provided by The State of Arizona please visit our benefits page

To help you build a financially secure future the State makes monthly contributions to finance your retirement benefit. The State will make a contribution to the ASRS in an amount equal to your contribution. In other words you and the State will each pay 50 of the total cost of the benefit. New State employees have a 27 week wait period for contributions to begin.

The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. DHS is an Equal Employment Opportunity Employer. All newly hired employees will be subject to EVerify Employment Eligibility Verification.