Ticket Sales Account Executive
Ticket Sales Account Executive
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Job Description
The Ticket Sales Executive role will build strengthen and maintain authentic relationships with individuals and businesses through essential communication (inperson phone text or email) to sell varying singlegame group and season ticket packages.
DUTIES AND RESPONSIBILITIES:
- Deliver service that is personal creative and timely.
- Assist in renewal upgrade and addon processes for accounts to assist with departmental and organizational goals.
- Field resolve and document various client requests and concerns utilizing the highest standard of customer service.
- Demonstrate a positive attitude and support company initiatives with peers and customers.
- Adopts change while demonstrating tenacity and resilience.
- Assist in the development and implementation of customized programs benefits and events for the season ticket account base including working at Delta Center events.
- Setup outofoffice appointments with prospects and clients and make building relationships a priority.
- Support the broader sales service and marketing functions and objectives of the organization.
- Maintain detailed records in CRM to support service and sales efforts as defined by the organization.
- Work closely with team and arena departments (i.e. food and beverage parking facility operations ticket sales game operations marketing and corporate partnership) to ensure premier entertainment experiences for the season ticket account base and other guests.
- Meet or exceed annual sales goals.
- Manage the of our Groups experience. Ensure group leaders have everything they need for the game. Visit the clients in the game to further build and strengthen the relationship.
- Assist with group game day responsibilities.
- Be a good teammate contribute positively to a winning culture and be respectful.
- Protect the legal financial and moral wellbeing of the company.
- Other duties as assigned.
COMPETENCIES:
- Customer focus Establishes and builds strong customer relationships delivering customercentric solutions that are extraordinary and creative.
- Builds effective teams Works reciprocally with teammates and others across the organization to meet shared objectives.
- Actionoriented Takes action by taking on new opportunities and rough challenges with a sense of urgency high energy and enthusiasm.
- Manages conflict Handles conflict situations effectively seeing them as opportunities to create service solutions.
- Demonstrates selfawareness Using a combination of feedback and reflection to understand strengths and weaknesses while actively seeking to improve them.
QUALIFICATIONS:
- Bachelors degree or the equivalent training and experience.
- Minimum of 13 years career experience in highlevel sales.
- Shown ability to establish rapport with colleagues and build strong social relationships.
- Needs to be a great teammate who is detailoriented selfmotivated flexible engaged energetic outgoing and resilient.
- Possess extraordinary communication skills and the ability to effectively handle conflict management.
- Be analytical and possess creative problemsolving and decisionmaking skills. Ability to organize and prioritize workload in a fastpaced environment.
- Strong technology skills; proficient in Microsoft applications: Word Excel Access and Outlook. Knowledge of inventory management software and CRM is a plus.
- Able to work a flexible schedule when required; Availability and willingness to work extended hours including nights and weekends and be oncall as necessary.
PHYSICAL DEMANDS:
- This person must be able to communicate and express themselves both written and verbally.
- This person must be able to observe inspect estimate and assess.
- This person must be able to sit stand bend walk and climb stairs for long periods of time.
- This person must be able to lift 20 lbs.
The Utah Jazz provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. Please contact us at to request accommodation.
Note: The need may arise to revise supplement or rescind portions of this job description and the Utah Jazz reserves the right to do so at any time. Employees shall be required to meet the qualifications and perform the duties of any revised job description.
Required Experience:
IC
Employment Type
Full-Time
