Development Associate and Receptionist
Development Associate and Receptionist
Posted on :
10-04-2025
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1 Vacancy
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Job Description
Massachusetts General Hospital is seekingahard working and dynamic professional to staff the receptiondesk in theDevelopment Office. The Development Associate is a key position as the first point of contact for visitors and callers and as a collaborative and professional partner of the Operations team.
Reporting to the Director of Development OperationstheDevelopment Associate is also responsible formanaging the departments conference rooms and handling some activitiesrelated to office administration.
The ideal candidate will be amotivated and highlyorganized personwith superb customer service skillsan even disposition andthe abilityto interact effectively and politely with people from all backgrounds.
About Us
Founded in 1811 and located in Boston MA Mass General is the third oldest general hospital in the United States and the oldest and largest teaching hospital of Harvard Medical School. One of the worlds top academic medical centers Mass General is a leader in cuttingedge care and medical research and conducts the largest hospitalbased research program in the nation. Mass General is a draw for patients around the world due to its renowned patientcentered clinical care programs.
Thanks to our dedicated volunteers and the generosity of our donors and employees Mass General Hospital recently completed a highly successful fundraising capital campaign surpassing its $1.5B goal a year ahead of schedule. More recently the hospital surpassed the $300M fundraising milestone for fiscal year 2015 the largest amount ever raised in a single year at the MGH. Beyond these numbers is the major impact in the life of our institution. At Mass General everything we do is motivated by our mission of excellence in patient care research and education.
The Development Office is a vibrant group of professionals dedicated to advancing the hospitals mission working together in a positive and collaborative environment. We offer a competitive package including generous healthcare benefits and retirement plans Employee Assistance programs and professional development opportunities. Also the Development Office offers an annual Team Success Bonus program a flexible work environment and team and career growth opportunities.
Major Duties:
- Provideprofessional pleasant and helpful customer service to callers visitors and Development staffcommunicating in a warm and courteous manner
- Appropriately triage internal and external requests following established procedures
- Perform simultaneous tasks and execute sound judgment during busy times
- Manage the following Outlook accounts:
- Development Office general email account (answering and triaging inquiries dependent upon subject matter)
- Scheduling of all departmental conference rooms
- Development Operations account (answering and triaging inquiries)
- Monitor and followup on all voicemails received after hours
- Maintain the front desk and lobby area in a professional manner
- Complete credit card transactions by phone for donors in compliance with policies and procedures
- Update donor records in Raisers Edge as appropriate
- Receive and distribute packages delivered to the office following office procedures
- Handle the distribution and tracking of parking and taxi vouchers
- Manage the reservation and sign up process of office laptops projectors and other related office equipment
- Update intranet and SharePoint pages managed by the Operations team including updates to staff directory
- Assist with drafting general Operations related announcements and various office protocols as needed
- Liaise with appropriate hospital staff on matters related to maintenance and repairs
- Assist the Director of Operations and other members of the Operations team with administrative support and projects as needed
All applicants must apply online via www.massgeneral. Applications must include a current resume and a cover letter detailing applicable experience and accomplishments.
MGH is committed to diversity among its employees and encourages qualified candidates from all backgrounds to apply.
Massachusetts General Hospital is an Equal Opportunity Employer. By embracing diverse skills perspectives and ideas we choose to lead. Applications fromprotected veterans and individuals with disabilities are strongly encouraged.
Entrylevel position. BA/BS degree preferred. Also the ideal candidate will possess the following skills abilities and competencies:
- A strong commitment to quality work high level customer service and high productivity
- Be honest and trustworthy have an even disposition and be able to interact effectively and politely with people from all backgrounds
- Ability to troubleshoot and take appropriate steps to resolve issues
- Demonstrate self awareness professionalism a strong work ethic and the ability to handle difficult situations with grace and a sense of humor
- Ability to use good judgment communicate effectively and work independently
- Excellent attention to detail writing and communication skills
- Ability to express ideas clearly logically and correctly with a strong command of English grammar
- Strong organization skills and the ability to juggle multiple tasks prioritize and meet deadlines
- Strong computers skills with a proficiency in Microsoft Office Suite and the internet
- Be proactive creative and have a high level of energy and enthusiasm
- Commitment to adopting best practices and operational efficiency
- A desire to continuously learn and grow professionally
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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