Customer Service Agent Clerk
Customer Service Agent Clerk
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
FRAUD ALERT: Please note that DSV will never request a chat interview or solicit funds from applicants or employees through its interviewing and hiring process. We do not require any form of payment and will not ask for personal financial information such as credit card or bank account number. Our recruiters have an @dsv or @us.dsv email address. If you question the legitimacy of any DSV job posting please reach out to .
DSV Global transport and logistics
In 1976 ten independent hauliers joined forces and founded DSV in Denmark. Since then DSV has evolved to become the worlds 3rdlargest supplier of global solutions within transport and logistics. Today we add value to our customers entire supply chain by transporting storing packaging repackaging processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines outlets stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv
Location: USA Lancaster 3701 Midpoint Drive
Division:Solutions
Job Posting Title: Customer Service Agent (Clerk) 90874
Time Type: Full Time
Schedule:MF 7:00AM 4:00PM with occasional mandatory overtime on weekends
Pay Range:$18.00 Hourly
The Customer Service Agent Admin has the basic responsibility for label control yard coordination and administrative functions in support of the entire outbound (Shipping and Picking) operation. The Admin is also responsible for communicating issues to the outbound supervisors in a timely manner. Must have Excel Experience and be computer literate.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Label Control:
Prepare distribute and reprint all labels for carton/pallet pickers daily in a fair and consistent manner. Maintain a clear consistent label flow to allow pickers the opportunity to perform in a safe accurate and productive manner without issue or hindrance. Track and document all labels given out.
Yard Coordination:
Utilize Y/WMS system to communicate outbound pulls and plugs to yard drivers on a daily basis. Assist supervisor to ensure trailer is properly chocked and green light is active before trailers are moved or loading begins.
Administrative Functions:
Complete computer data entry required for shipments. Issue seals to loaders. Verify accurate pertinent information (i.e. seal number trailer number store number etc. in order to prepare Bills of Lading (BOLs) for all completed outbound loads. Schedule LTL carriers for pickup (site specific). Print work assignments for replenishment drivers. Document and file all outbound related paperwork in a neat and orderly fashion. Multitask and work with a high sense of urgency in the performance of all duties. Assist outbound supervisors with compiling and tracking downtime sheets as required. Provide service and adhere to professional etiquette when communicating with members of management peers customers and visitors.
Safety Sanitation Security:
Maintain a clean neat and orderly work area. Assist in maintaining the security of the warehouse. Ensure all seals and sensitive documents are properly secured when not in use. Distribute and collect tools and equipment (i.e. RF guns bolt cutters etc. to associates and report issues to outbound supervisors in a timely manner. Conduct operations in a manner which promotes safety. Conduct operations in accordance with OSHA and MSDS Standard
OTHER DUTIES
Safe use of powered equipment RF scanners computers and printers.
Follow company policies guidelines and ISO procedures
Exposure to varied environmental conditions (heat cold dry humid light dark dusty etc.
Repeated heavy lifting over 25 pounds as needed
Repetitive motion consisting of (but not limited to) walking climbing and carrying
Repetitive stationary activities consisting of (but not limited to) standing sitting bending stretching stooping kneeling crouching squatting reaching pushing pulling holding and grasping
Details may vary dependent on work function the duties are all inclusive as associates may be requested to assist in various areas of the operation as needed.
Performs other duties as assigned.
Work overtime as dictated by business whether mandatory or voluntary.
SUPERVISORY RESPONSIBILITIES
None
MINIMUM REQUIRED QUALIFICATIONS
Education and/or Experience
Must have a high school diploma or general education degree (GED).
13 years experience working in inventory control or warehousing admin experience.
Certificates Licenses Registrations or Professional Designations
None
Other
Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate.
SKILLS KNOWLEDGE AND ABILITIES
Computer Skills
Intermediate computer skills
RF Scanners
Proficient MS Office Applications
Language Skills
English (reading writing verbal)
Mathematical Skills
Basic to intermediate level to verify quantities of product count inventory or perform other duties associated with handling storing and distributing client products.
Other
Strong attention to detail accuracy and accomplish job task in a timely manner.
Ability to perform duties with minimal supervision or guidance.
Must be able to effectively adapt to change and thrive in a stimulating fastpaced work environment.
Effective communication skills
PREFERRED QUALIFICATIONS
12 years experience working in a warehouse/logistics/distribution environment
12 years experience working with Warehouse Management Systems (WMS)
PHYSICAL DEMANDS
Occasionally
Bending
Frequently
Walking and Standing
Constantly
Sitting
Ability to Lift/Carry and Push/Pull
1120 pounds
Reach above shoulder squat or kneel.
WORK ENVIRONMENT
While performing the duties of this job the employee rarely is exposed to fumes or airborne particles toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
Reasonable Accommodations Statement
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race creed color national origin age sex religion ancestry disability veteran status marital status gender identity sexual orientation national origin or any other characteristic protected by applicable federal state or local law. If you require special assistance or accommodation while seeking employment with DSV please contact Human Resources at. If you are interested in learning the status of your application please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV Global transport and logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity respecting different cultures and the dignity and rights of individuals. When you join DSV you are working for one of the very best performing companies in the transport and logistics industry. Youll join a talented team of approximately 75000 employees in over 80 countries working passionately to deliver great customer experiences and highquality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on natures terms.
We promote collaboration and transparency and strive to attract motivate and retain talented people in a culture of respect. If you are driven talented and wish to be part of aprogressiveand versatile organisation well support you and your need to achieve your potential and forward your career.
Required Experience:
Unclear Seniority
Employment Type
Full Time
