Site Lead German
Site Lead German
Posted on :
11-04-2025
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1 Vacancy
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Job Description
David Kennedy Recruitment is working with a leading Outsourcing/BPO company that is looking to recruit a German speaking Site Leadfor their Valencia office.
Position: Site Lead
Location: Valencia Spain
Employment type: Fulltime
Remuneration: Base salary bonuses.
DUTIES AND RESPONSIBILITIES:
- Oversee and manage operations within designated regions or markets.
- Address and manage escalations related to performance recruitment and other key operational areas.
- Handle escalations related to facilities IT telephony and other infrastructure support functions.
- Validate and manage bonuses staffing and recruitment for the assigned region or market.
- Recommend and implement retention strategies to maintain high team motivation and synergy (e.g. shortterm incentives gamification).
- Lead and support team members fostering professional development through coaching communication and promoting teamwork.
- Provide regular coaching and feedback to direct reports to ensure performance goals are met.
- Identify performance issues and collaborate with team members to create and implement improvement plans including corrective actions if necessary.
- Ensure that the services provided meet both operational standards and financial targets.
- Set clear expectations for employees and keep them informed of any changes or updates.
- Serve as a subject matter expert for handling escalated customer issues when required.
- Supervise a team of associates ensuring adherence to work schedules and attendance policies while complying with legal requirements.
- Lead shiftwide initiatives aimed at improving productivity quality and key performance indicators.
REQUIREMENTS:
- Native/fluent in German both oral and written (C1.Fluent in English (at least B2 level).
- Have at least 3 years of experience in sales pipeline management and proven success as an individual contributor including at least one year in a leadership or management role.
- Strong written and verbal communication skills.
- Ability to lead a team in managing multiple tasks prioritizing effectively and meeting deadlines.
- Experience in mentoring coaching and providing guidance to a team of employees.
BENEFITS:
- Excellent remuneration package based on experience skills and performance
- Be part of a dynamic and creative team with positive and friendly atmosphere
- Guidance and tools to reach your full potential
- Relocation package
- Meal allowance.
Employment Type
Full Time
Key Skills
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