Workforce Management Administrator
Workforce Management Administrator
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Job Description
Are you ready to power the future
At SolarEdge (NASDAQ: SEDG) were a global leader in smart energy technology with over 4000 employees offices in 34 countries and millions of installations worldwide.
Our innovative solutions include solar inverters battery storage backup systems EV charging and AIbased energy management. Were committed to making clean green energy the primary power source for homes businesses and beyond.
With the growing demand for electricity the need for smart clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment covering everything from research and development to production and customer supply. Work with talented colleagues tackle exciting challenges and help create a sustainable future in an industry thats always evolving and innovating. Join us and be part of a company that values creativity agility and impactful work.
What will you be doing
- Monitor daily call volume and other key performance metrics
- Analysis real time adherence data to identify trends and training opportunities
- Maintain users and profiles within WFM software
- Creating schedules based on the forecast and adjusting for daily call center and agent needs
- Works closely with leadership to schedule trainings/meetings with minimal impact to support coverage
- Provides actionable data to various internal support groups as needed
- Provides feedback to call center team leaders and managers
- Prepares and analyzes internal reports for applicable KPI s
- Perform other duties as assigned
Country:
India
City:
Bangalore
Requirements :
- 12 years experience in a workforce management role
- Experience utilizing ErlangC calculations for staffing needs
- Remains firm and assertive keeping customer experience as number one priority
- Excellent verbal written and interpersonal communication skills
- Must be selfmotivator and selfstarter
- Exceptional listening and analytical skills
- Strong time management skills
- Ability to multitask and successfully operate in a fast paced team environment
- Must adapt well to change and successfully set and adjust priorities as needed
- Must be proficient with Microsoft Office (intermediate Word advanced Excel)
SolarEdge recognizes its talented and diverse workforce as a key competitive advantage. Our business success is a reflection of the quality and skill of our people. SolarEdge is committed to seeking out and retaining the finest human talent to ensure top business growth and performance.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Full-time
